HARMAN KAUR
Brampton,ON
Summary
An individual with a strong work ethic and excellent customer service skills, currently seeking a new opportunity. Successful at managing multiple tasks and consistently meeting deadlines under pressure. Experienced and innovative customer service representative with more than one year of experience providing exceptional customer service and effectively achieving targets with a positive, can-do attitude. I am looking to acquire a position with a company that provides the opportunity for further growth and development within the company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Yves Rocher
02.2022 - 04.2023
- Beauty Advisor for skin care and Key Holder for the store
- Ensuring the customer satisfaction and provide Professional Customer services
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Winner in achieving sales targets every month
- Achieve No.1 position for the store in Yves Rocher contests all over Canada
- Prepare weekly staff schedule and manage working hours
- Handling duties and responsibilities as assigned
- Organizing, stocking, and merchandising as required
- POS Management, Cash Management, reporting to the manager and deposits
- Gained Knowledge in Organic and cosmetic products
- Maintain a clean and organized work environment.
Cast Member
Cineplex
11.2021 - 12.2021
- Greeted customers in a professional and courteous manner
- Sold and collected admission tickets and passes from the customers
- Examined tickets or passes to verify authenticity
- Managed and stock inventory
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Packed or served ordered meal as per client’s preference and collect payments
- Maintained clean and safe environment.
Bookkeeper/Administrative assistant
VRSK Associates
07.2018 - 06.2019
- Kept financial records by maintaining and balancing various accounts using computerized bookkeeping system (Tally 9.)
- Calculated and prepared cheques for payroll, utility, tax and coordinating bank deposits & other office expenses
- Prepared monthly tax returns along with operating and business taxes
- Advised management on needed actions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Post Graduate Diploma - Global Business Management
Centennial College
Scarborough, ON12.2022
Masters of Commerce - Accounting & Finance
KMV Jalandhar, India
Punjab, India06.2018
Bachelor’s degree - Commerce And Business Administration
Punjab University Chandigarh
Punjab, India06.2016
Skills
- Team Management
- Communication Skills
- Problem Solving
- Microsoft Office
- Co-ordination Skills
- Organizational Skills
- Time Management
- Critical Thinking
- Customer Service
- Leadership Skills
- Business Management
- Punctual
- Multitasking ability
- Microsoft Office (Word, Excel, PowerPoint)
Certification
- Licensed Security Guard
under Private security & Investigative Services Ontario
- Certified in First Aid and CPR
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Leader
Yves Rocher
02.2022 - 04.2023
Cast Member
Cineplex
11.2021 - 12.2021
Bookkeeper/Administrative assistant
VRSK Associates
07.2018 - 06.2019
Post Graduate Diploma - Global Business Management
Centennial College
Masters of Commerce - Accounting & Finance
KMV Jalandhar, India
Bachelor’s degree - Commerce And Business Administration
Punjab University Chandigarh
- Licensed Security Guard
under Private security & Investigative Services Ontario
- Certified in First Aid and CPR
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