HARMAN KAINTH
Supervisor
Toronto,Ontario
Summary
Highly motivated and skilled professional with over 4 years of combined experience in customer service, operations, and team leadership. Proven track record of effectively managing teams, providing excellent customer service, and ensuring compliance with safety protocols. Possess a G driver’s license with personal vehicle ownership, offering flexibility for service-related roles. Seeking to leverage my experience and skills in technical operations and facility management roles.
Overview
3
3
years of professional experience
Work History
Customer Service front desk Supervisor
Knights on guard Accolade
07.2022 - Current
- Supervised a team of 10 customer service representatives, ensuring adherence to company policies and high standards of customer satisfaction
- Managed staff scheduling, performance reviews, and training programs to enhance customer service efficiency
- Acted as the primary escalation point for complex customer inquiries and resolved issues with a 98% satisfaction rate
- Coordinated with other departments to implement service improvements based on customer feedback.
Water Treatment Technician Assistant
EcoClean Solutions Ltd.
1 2023 - 7 2023
- Assisted senior technicians with water treatment plant operations, focusing on monitoring chemical levels, operating machinery, and maintaining treatment equipment
- Conducted basic troubleshooting and repairs on water filtration systems, boilers, and cooling towers
- Ensured compliance with safety protocols, including proper handling of hazardous materials
- Supported fieldwork operations by transporting materials and equipment to various job sites using a company vehicle
- Gained foundational knowledge in waste management and water purification techniques.
Front Desk Customer Service Representative
Maple Concierge Services
03.2022 - 06.2024
- Delivered top-tier customer service at a high-traffic residential condo, assisting tenants and visitors with inquiries and service requests
- Managed front desk operations, including handling mail deliveries, coordinating maintenance requests, and providing building access
- Implemented streamlined processes to improve service response times, increasing overall efficiency by 20%
- Trained new hires on front desk responsibilities and customer service protocols.
Education
Associate of Applied Science - Wireless Information Networking
Seneca College of Applied Arts And Technology
North York, ON 05.2001 -
Skills
Water treatment and waste management assistance
Customer service and client relationship management
Team leadership and staff supervision
Vehicle operation and field service support
Problem-solving and technical troubleshooting
Proficiency in safety compliance and protocol adherence
Additionalinformation
G License holder with personal vehicle for field service operations, Available for full-time positions, including shift work and on-call responsibilities
Educationcertifications
- College Diploma, Seneca college, Toronto, ON
- WHMIS Certification, Toronto, Toronto, ON, 2021
- First Aid and CPR Certified, Toronto, Toronto, ON, 2021
Languages
English
Full Professional
Timeline
Customer Service front desk Supervisor
Knights on guard Accolade
07.2022 - Current
Front Desk Customer Service Representative
Maple Concierge Services
03.2022 - 06.2024
Associate of Applied Science - Wireless Information Networking
Seneca College of Applied Arts And Technology
05.2001 -
Water Treatment Technician Assistant
EcoClean Solutions Ltd.
1 2023 - 7 2023
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