Harman Jhajj
Kitchener,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Heights Institute of fashion and technology
04.2023 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
OPBMS
05-2023
Skills
- Written Communication
- Customer Service
- Relationship Building
- Team Management
- Collaboration
- Cultural Awareness
- Friendly, Positive Attitude
- Analytical and Critical Thinking
- Project Planning
- Attention to Detail
- Dependable and Responsible
- Self-Directed
- Analytical Thinking
- Supervision and leadership
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Professional
Availability
Monday to Friday - All time
Weekends - All time
Timeline
Customer Service Representative
Heights Institute of fashion and technology
04.2023 - 11.2023
High School Diploma -
OPBMS