Harman Dhindsa
Langley,BC
Summary
Proven IT professional with a track record of enhancing system efficiency and user satisfaction at Sudden Technologies. Excelled in patch management and customer service, significantly improving network reliability and support response times. Skilled in application support and adept at translating complex technical requirements into actionable solutions, ensuring operational excellence and client trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Technician
Sudden Technologies
05.2022 - Current
- Offered troubleshooting for connectivity issues across various networks, including Wi-Fi, cellular, and laptops/desktops, ensuring seamless access for users.
- Utilized ticketing systems to efficiently manage and process support requests, prioritizing issues based on urgency and impact.
- Managed high call volumes while effectively responding to technical support needs, maintaining a high level of customer satisfaction.
- Created user accounts and assigned permissions in accordance with organizational policies, ensuring secure access for all employees.
- Installed and configured operating systems and applications, providing a reliable and user-friendly environment for all users.
- Diagnosed and troubleshot hardware, software, and network issues, implementing effective solutions to minimize downtime.
- Patched software and installed new versions to eliminate security vulnerabilities and protect sensitive data.
- Responded to customer inquiries and provided technical assistance both over the phone and in person, fostering strong relationships with users.
- Maintained servers and systems to ensure networks remained fully operational during peak periods, enhancing overall productivity.
- Researched and identified solutions to complex technical problems, collaborating with team members to share knowledge and improve processes.
- Conducted firewall patching and configuration to enhance network security and performance.
- Installed and configured network switches to optimize connectivity and support organizational growth.
IT Service Desk (Tier 1)
First Nations Health Authority
05.2021 - 09.2021
- Documented client requests and escalated tickets upper-level tiers using Service Now.
- Installed, assembled, configured, and tested computer workstation, peripheral hardware, operating
system, and software at different nursing offices and designated locations. - Maintained Knowledge base on ServiceNow and Microsoft One-Note.
- Performed other technical duties related to the operations as assigned.
IT Technician
Amazon Fulfillment Centre
09.2020 - 05.2021
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Conveyer belts.
Electronics Sales Associate
Staples
02.2020 - 09.2020
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
Education
2 Year Diploma - Computer Information Technology
BCIT
Burnaby, BC04.2022
Skills
- Patch management
- Application support
- Hardware Installation
- Virtualization Technologies
- Asset Management
- Help Desk Support
- Mobile Device Management
- End-User Training
- Customer Service
- Ticket support system management
- Technical documents comprehension
Certification
Comp TIA ++
Network ++
Timeline
IT Support Technician
Sudden Technologies
05.2022 - Current
IT Service Desk (Tier 1)
First Nations Health Authority
05.2021 - 09.2021
IT Technician
Amazon Fulfillment Centre
09.2020 - 05.2021
Electronics Sales Associate
Staples
02.2020 - 09.2020
2 Year Diploma - Computer Information Technology
BCIT
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