Harmandeep Kaur Dhindsa
Surrey
Summary
Motivated Customer Service personnel with experience of more than five years which thrives in fast-paced environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Loblaw
02.2019 - Current
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Supervisor
Shoppers Drug Mart
04.2019 - 12.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
Associate Of Science -
Capilano University
North Vancouver, BC05.2021
Skills
- Customer service specialist
- Organization skills
- Time Management
- Greeting and Seating Clients
- Scheduling appointments
- Call Answering and Routing
- Billing and Invoicing
- Data Entry
Certification
- Dental Receptionist Langara College (May 2024)
- Certification in Computer Automation
- CPR Certified (May 2024)
Timeline
Customer Service Supervisor
Shoppers Drug Mart
04.2019 - 12.2023
Customer Service Representative
Loblaw
02.2019 - Current
Associate Of Science -
Capilano University
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