Harman Dhaliwal
Brampton,ON
Summary
Versatile professional with a background in early childhood education and customer service. Skilled in organizing engaging activities, managing classroom dynamics, and enhancing guest experiences through effective communication. Demonstrates strong problem-solving abilities and a commitment to fostering positive relationships in diverse settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Best Western Plus
Orangeville, Ontario
09.2025 - Current
- Greeted guests warmly upon arrival and ensured smooth check-in process.
- Managed reservations through hotel management system, confirming bookings to enhance guest experience.
- Assisted guests with inquiries and provided information about local attractions and services.
- Handled guest complaints professionally, achieving prompt resolutions that improved overall guest satisfaction.
- Processed guest payments accurately and maintained secure cash handling practices.
- Collaborated with team members to streamline front desk operations during peak hours, enhancing service delivery.
- Maintained organized records of guest information for easy access and reference.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
Dispatcher
ITS Dispatch
03.2025 - 05.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
ECE Assistant
Daycare Connection Childcare Society
06.2023 - 05.2025
- Organized classroom materials effectively to optimize space utilization while keeping resources readily accessible.
- Contributed to the development of engaging lesson plans that catered to each child''s unique interests and strengths.
- Maintained accurate records of attendance, behavioral incidents, and academic progress for review by lead teachers.
- Collaborated with fellow ECE assistants to create a positive and nurturing environment for children''s growth.
- Promoted social-emotional development among children through modeling appropriate behavior and facilitating peer interactions.
- Assisted in organizing and supervising safe and engaging field trips, promoting experiential learning opportunities.
- Managed daily classroom routines efficiently, ensuring smooth transitions between activities and maintaining orderliness.
- Enhanced learning experiences by incorporating age-appropriate educational materials and activities.
- Participated in professional development workshops, staying current on best practices in early childhood education.
Supervisor
Tim Hortons
01.2020 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Education
No Degree - ECE Assistant
Coastal College of British Columbia
Coquitlam, BC05-2025
Associate of Arts -
Okanagan College
Kelowna, BC04-2022
Skills
- Active listening
- Data entry
- Customer service
- Database maintenance
- Payment processing
- Cash handling
- Guest relations
- Problem solving
- Hotel management
Certification
ECE ASSISTANT CERTIFICATE
ECE ASSISTANT LICENSE
FIRST AID, CPR, AND AED CERTIFICATION.
Availability
FULL TIME
Languages
- English
- Hindi
- Punjabi
certification
- ECE assistant certification
- ECEA license
- Truck dispatcher certificate
- Truck Safety and compliance certificate
- Billing and invoicing certificate
- Freight Brokerage certificate
- First aid certification
- Food safety certification
Timeline
Front Desk Agent
Best Western Plus
09.2025 - Current
Dispatcher
ITS Dispatch
03.2025 - 05.2025
ECE Assistant
Daycare Connection Childcare Society
06.2023 - 05.2025
Supervisor
Tim Hortons
01.2020 - 05.2023
No Degree - ECE Assistant
Coastal College of British Columbia
Associate of Arts -
Okanagan College