Harman
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Kitchen Stuff Plus
02.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Assisted call-in customers with questions and orders.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
Customer Service Representative
Toys R Us & Babies R Us
12.2018 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Diploma of Business Management -
Lambton College
Toronto, ON12-2019
Skills
- Excellence in communication
- Excellent interpersonal skills
- Time management
- Customer Relations
- Complaint Handling
- Computer Proficiency
- Records Maintenance
Languages
English
Native or Bilingual
Timeline
Customer Service Officer
Kitchen Stuff Plus
02.2023 - Current
Customer Service Representative
Toys R Us & Babies R Us
12.2018 - 12.2022
Diploma of Business Management -
Lambton College
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