Harley Ramirez
Rowland Heights
Summary
Dynamic and detail-oriented professional with experience as a Salon Receptionist at Salon Cielo. Expert in appointment scheduling and customer service, consistently enhancing client satisfaction. Proven ability to increase sales through effective upselling of beauty products. Reliable team player with strong organizational skills and a commitment to maintaining a welcoming environment.
Overview
5
5
years of professional experience
Work History
Salon Receptionist
Salon Cielo
04.2022 - Current
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Listened closely to customer complaints and responded appropriately to issues.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
- Collaborated effectively with team members to ensure seamless coordination of client appointments and overall salon operations.
Barbershop Receptionist
Boardwalk Barbershop
09.2020 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Diploma -
Pioneer Adult School
Covina, CA05.2020
Skills
- Appointment scheduling
- Reception area maintenance
- Strong organization
- Phone etiquette
- Upselling services
- Customer service
- Maintaining cleanliness
- Instrument sanitizing
- Front of house supply stocking
- Beauty products
- Sales
- Front desk management
- Greeting and seating clients
- Scheduling
- Effective communication
- Active listening
- Telephone and email etiquette
- Reliable and punctual
- Organizational skills
- Multitasking Abilities
- Time management
Timeline
Salon Receptionist
Salon Cielo
04.2022 - Current
Barbershop Receptionist
Boardwalk Barbershop
09.2020 - 04.2022
Diploma -
Pioneer Adult School
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