Harley Poitras
Airdrie
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Shop Manager
Thorncliffe Automotive Repair
08.2023 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Trained and guided team members to maintain high productivity and performance metrics.
Automotive Service Technician
Kal Tire
12.2018 - 07.2023
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Trained and coached apprentices on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Delegated jobs to subordinates and monitored quality of work.
- Operated specialized equipment such Scan Tools to test electronics and diagnose computer control systems.
- Perform out of province inspections
- Quote and advise customers on repairs required
Automotive Service Technician
Airdrie Automotive Services LTD
10.2015 - 12.2018
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Performed out of province inspections
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Perform exhaust repairs
- Diagnose and repair automotive air conditioning systems
Automotive Service Technician
Kal Tire
11.2005 - 10.2015
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Changed, rotated and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
Automotive Service Technician
SAIT
Calgary, AB06.2012
Skills
- Vehicle Maintenance and Repair
- Mechanical Diagnosis
- Training Junior Team Members
- Preparing Work Orders
- Troubleshooting and Diagnostics
Languages
English
Native or Bilingual
Timeline
Shop Manager
Thorncliffe Automotive Repair
08.2023 - Current
Automotive Service Technician
Kal Tire
12.2018 - 07.2023
Automotive Service Technician
Airdrie Automotive Services LTD
10.2015 - 12.2018
Automotive Service Technician
Kal Tire
11.2005 - 10.2015
Automotive Service Technician
SAIT
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