Harley Nassau Coad
Darlington
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Leisure Assistant
Longfield Swift Academy
11.2023 - 04.2024
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Responded to public inquiries to provide information about programs and facilities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
Retail Sales Associate
House of Fraser
07.2023 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Front of House/Customer service
Nutri Fuel
08.2021 - 09.2022
- Day to day duties involved serving customers front of house, taking orders face to face and via phones
- Prepping orders, cash handling using square system
- Inventory management and wholesale ordering
- Dealing with all customer enquiries and managing hygiene within the business
Education
GCSE’s - Maths, English Dual Award, Science Dual Award, PE, Engineering, Sports Science, History
Longfield Secondary School
06.2023
Skills
- Strong teamwork
- Flexibility
- Program Planning
- Friendly, Positive Attitude
- Problem-Solving
- Time Management
- Collaboration and Teamwork
- Equipment Maintenance
- Documentation and Recordkeeping
- Decision-Making
- Customer and Service-Oriented
- Facility Operations
- Computer Proficiency
References
Available on request.
Schoolhistory
Longfield Secondary School, 09/01/18, 06/01/23, Maths, 7, English Dual Award, 6, Science Dual Award, 6, PE, 9, Engineering, Merit, Sports Science, 7, History, 5, 08/01/23
Languages
English
Native or Bilingual
Football
• Darlington 21st Allstars: Played for Darlington 21st Allstars from the age of 5 playing 1st division TJFA football in Teeside,
Darlington FC Youth: Played in the Premier Division of the Russell Foster Youth League, gaining valuable experience and honing skills at a competitive level.
• Spennymoor U18’s: Competed in the Durham County FA League until April 2024, showcasing talent and dedication to football at a local level in the UK.
• Foothills FC (Calgary, Canada): After moving to Canada in 2024, joined Foothills FC for the outdoor season. The team went on to win the league, qualifying for nationals to compete against top teams across Canada, solidifying his position as an emerging football talent.
This trajectory demonstrates a strong commitment to football, excelling both in the UK and Canada.
Timeline
Leisure Assistant
Longfield Swift Academy
11.2023 - 04.2024
Retail Sales Associate
House of Fraser
07.2023 - 04.2024
Front of House/Customer service
Nutri Fuel
08.2021 - 09.2022
GCSE’s - Maths, English Dual Award, Science Dual Award, PE, Engineering, Sports Science, History
Longfield Secondary School
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