Harley Godfrey
Kingston,ON
Summary
Dynamic professional with extensive experience in hospitality and support roles. Proven ability in guest relations and teamwork, enhancing customer satisfaction through effective problem-solving and strong leadership. Skilled in supply management and maintaining workplace cleanliness, consistently fostering a positive environment and achieving operational excellence.
Overview
13
13
years of professional experience
2
2
Certification
1
1
year of post-secondary education
Work History
Laundry Attendant
Fresh Laundry Company
06.2023 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Volunteered at the Hildegarde Centre
Provenience manor
05.2018 - 09.2018
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Personal Support Worker
Providence Manor
04.2017 - 05.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Front Desk Manager
First Canada Inns
02.2013 - 07.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Catering Server
Bustinis Catering
06.2013 - 01.2015
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
Education
Peronal Support Worker Certifcate - Health Care
Trillium College
2016 - 2017
High School Diploma -
Regiopolis Notre Dame
06-2011
Skills
- Workplace cleanliness
- Safety procedures
- Supply management
- Guest relations
- Teamwork and collaboration
- Excellent communication
- Time management
- Problem-solving skills
- Team building and supervision
- Administrative skills
- Strong leadership
- Oral and written communications
- Hospitality service expertise
Certification
Smart serve certificate
CPR certified level C
References
Upon Request
Timeline
Laundry Attendant
Fresh Laundry Company
06.2023 - Current
Volunteered at the Hildegarde Centre
Provenience manor
05.2018 - 09.2018
Personal Support Worker
Providence Manor
04.2017 - 05.2018
Peronal Support Worker Certifcate - Health Care
Trillium College
2016 - 2017
Catering Server
Bustinis Catering
06.2013 - 01.2015
Front Desk Manager
First Canada Inns
02.2013 - 07.2015
High School Diploma -
Regiopolis Notre Dame