Harley Godfrey
Odessa,ON
Summary
Dynamic professional with extensive experience in hospitality and support roles. Proven ability in guest relations and teamwork, enhancing customer satisfaction through effective problem-solving and strong leadership. Skilled in supply management and maintaining workplace cleanliness, consistently fostering a positive environment and achieving operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Laundry Attendant
Fresh Laundry Company
250 Queen St Kingston ON, K7K 1B6
06.2023 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Personal Support Worker
Providence Manor
275 Sydenham Street, Kingston ON K7K 1G7
06.2016 - 03.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Front Desk Manager
First Canada Inns
1 FIRST CANADA AVE, KINGSTON ON K7K 6W2
02.2013 - 07.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Catering Server
Bustinis Catering
682 Fortune Crescent, Kingston ON K7P 2T3
06.2013 - 01.2015
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
Education
Peronal Support Worker Certifcate - Health Care
Trillium College
Kingston ON06-2017
High School Diploma -
Regiopolis Notre Dame
06-2011
Skills
- Workplace cleanliness
- Safety procedures
- Supply management
- Guest relations
- Teamwork and collaboration
- Excellent communication
- Time management
- Problem-solving skills
- Team building and supervision
- Administrative skills
- Strong leadership
- Oral and written communications
- Hospitality service expertise
Certification
Smart serve certificate
CPR certified
Timeline
Laundry Attendant
Fresh Laundry Company
06.2023 - Current
Personal Support Worker
Providence Manor
06.2016 - 03.2019
Catering Server
Bustinis Catering
06.2013 - 01.2015
Front Desk Manager
First Canada Inns
02.2013 - 07.2015
Peronal Support Worker Certifcate - Health Care
Trillium College
High School Diploma -
Regiopolis Notre Dame