Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Harley Chapman

Sault Ste. Marie,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To learn new skills, gain knowledge to potentially become a career with employment in this company

Overview

7
7
years of professional experience

Work History

Counter Staff Member

Tim Horton's Coffee
09.2022 - Current
  • Enhanced customer satisfaction by providing friendly and efficient service.
  • Monitored equipment maintenance needs and reported issues promptly for timely repairs or replacements.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.
  • Implemented upselling techniques to promote additional products or services, contributing to revenue growth.
  • Established rapport with regular customers, creating a welcoming atmosphere that encouraged repeat business.

Fulfilment

Walmart
05.2019 - 09.2021
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Counter Staff Supervisor

Tim Hortons
10.2017 - 10.2019
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at counter.
  • Maintained clean and organized counter area, ensuring pleasant environment for customers.
  • Mentored new team members on best practices for exceptional counter service, promoting culture of continuous improvement.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.

Skills

  • Training in time management, customer service and maintaining inventory counts keeping organization including ware house space
  • Some experiences in doing work on personal truck for example bodywork,painting and part replacement
  • Abel to maintain a fast pace work environments with heavy work loads, can work on repetitive jobs with no problem

Additional Information

Availability

looking for full time employment Monday to Friday and weekends if needed for overtime


References Provided

Tim Horton's manager: Helen Walkerley 705 946-9385

Gail McDonald 705 943-4706


Timeline

Counter Staff Member

Tim Horton's Coffee
09.2022 - Current

Fulfilment

Walmart
05.2019 - 09.2021

Counter Staff Supervisor

Tim Hortons
10.2017 - 10.2019

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Harley Chapman