Harlene Jane Fernandez
Dieppe,Canada
Summary
Dedicated healthcare professional with nearly two years of hands-on experience in patient care and support across hospital and homecare settings in Dubai. Skilled in assisting with daily patient needs, mobility support, and delivering compassionate care to individuals with diverse health conditions. Recognized for reliability and a calm, reassuring presence, I have developed strong skills in patient communication and safety protocols through roles at Saudi German Hospital and Emirates Home Nursing. Possessing an Open Work Permit in Canada, available to begin immediately and contribute effectively as a Patient Support Worker, supporting patient well-being and team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Saudi German Hospital
08.2023 - 06.2024
- Assist Physician when required in the care of patients
- Assigning patients to procedure room once registered into their appointments
- Assisting the patients to be prepared for physician arrives in room (changing into gown, setting up room with supplies/equipments required for the procedure, etc.)
- Documenting notes in patient files as taught and directed
- Sterilization of equipment when required
- Familiarize daily patient appointments and prepare in advance for known procedures or patients activities
Healthcare Assistant
Emirates Home Nursing
05.2021 - 11.2021
- Take patients blood pressure, temperature, pulse, respiration and O2 saturation
- Serve meal trays and feed patients
- Weigh, lift, turn and position the patients
- Make beds and maintain patients room clean
- Bathe, dress and groom patients
- Document or writing progress notes after providing care to the patients
Customer Service Representative
Orient Exchange Co. LLC
03.2015 - 03.2021
- Responsible for carrying out FX transactions (Buying and selling of foreign currencies, Remittance transactions in all countries, Western Union Transactions) on a day to day basis in accordance with the Central Bank and Anti-Money Laundering guidelines
- Prepares and conducts Enhance Due Diligence on Suspicious transaction
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Used POS register system to total values and complete cheque, card, or mobile payments
- Assisted estimated 400-500 customers in 9 hours and remained poised and professional even in high-stress situations and when dealing with irate individuals
Front Desk Medical Receptionist
Novel Dermatology & Cosmetics Surgicenter
04.2011 - 07.2011
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient schedule, confirm appointments and payments for billing.
- Greet people and direct them to contacts or service areas
- Obtain and process information required to provide customer service
- Operate telephone system
- Order office supplies
- Send invoices
- Maintain work records and logs
- Perform clerical duties, such as filing and sorting and distributing mail
- Provide directory assistance
- Perform data entry
- Provide customer service
Bank Teller
China Banking Corporation
07.2011 - 02.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Service Crew/ Cashier
Jollibee Foods
05.2005 - 05.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Nursing
St. Dominic College of Asia
04.2011
Skills
- Time Management
- Efficient Interpersonal Skills
- Ability to Multi-Task
- Excellent Written Communication
- Excellent Oral Communication
- Organized
- Flexible
- Reliability
- Maturity
- Team Player
Certification
- Registered Nurse (Philippines), 0974798
- BLS Certification (CPR Certification), 11/23 to 11/25, PX/BLS/019
- IV Certification, 11/23 to 11/25, PX/IVT/071
- Fundamentals in Infection Prevention and Control, PX/FIPC/059
Awards
- Registered Nurse in the Philippines, 04/23
- TOP 5 HIGHEST PLACES in Philippine Nurses Special Professional Licensure Examination, 04/23
- MODEL EMPLOYEE OF THE YEAR China Banking Corporation, Philippines, 01/15
Additional information - Visa status
OPEN WORK PERMIT
Languages
English
Full Professional
Timeline
Health Care Assistant
Saudi German Hospital
08.2023 - 06.2024
Healthcare Assistant
Emirates Home Nursing
05.2021 - 11.2021
Customer Service Representative
Orient Exchange Co. LLC
03.2015 - 03.2021
Bank Teller
China Banking Corporation
07.2011 - 02.2015
Front Desk Medical Receptionist
Novel Dermatology & Cosmetics Surgicenter
04.2011 - 07.2011
Service Crew/ Cashier
Jollibee Foods
05.2005 - 05.2007
- Registered Nurse (Philippines), 0974798
- BLS Certification (CPR Certification), 11/23 to 11/25, PX/BLS/019
- IV Certification, 11/23 to 11/25, PX/IVT/071
- Fundamentals in Infection Prevention and Control, PX/FIPC/059
Bachelor of Science - Nursing
St. Dominic College of Asia
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