Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Languages
References
Custom
Timeline
Generic

Harleen Virk

Steinbach,MB

Summary

Dynamic professional with a proven track record at Tim Hortons, enhancing customer satisfaction by 15% through exceptional client interactions. Skilled in data entry and team collaboration, I excel in fast-paced environments, driving efficiency and maintaining high standards. Committed to delivering results and fostering positive relationships in every role.

Overview

3
3
years of professional experience

Work History

Manager

Mc Donald
08.2024 - Current
  • Customer Service: Helped customers place orders, and ensured they had a positive experience.
  • Order Accuracy: Made sure orders were correct and delivered quickly to improve customer satisfaction.
  • Teamwork: Worked well with other crew members to keep everything running smoothly during busy times.
  • Food Preparation: Prepared food, like burgers and fries, while following safety and quality guidelines.
  • Cleaning: Kept the kitchen and dining area clean to maintain a safe and healthy environment.
  • Handling Complaints: Listened to customer concerns and solved problems to make sure they were happy.
  • Speed and Efficiency: Managed tasks quickly and efficiently, even during rush hours.

Administrative assistant

Dk international
01.2024 - 08.2024
  • Managed daily office communications, including answering phones, responding to emails, and greeting visitors professionally.
  • Maintained organized filing systems (physical and digital), ensuring quick access to records and documents.
  • Scheduled and coordinated meetings, appointments, and travel arrangements for management staff.
  • Prepared reports, memos, and correspondence, ensuring accuracy and confidentiality.
  • Handled data entry and maintained databases, supporting accurate and up-to-date office records.
  • Monitored inventory and ordered office supplies, keeping stock within budget and avoiding shortages.

Shift Supervisor

Tim Hortons
09.2022 - 12.2023
  • Client Acquisition & Order Management: Increased return customers by 15% through excellent customer interactions and improved order processing, boosting efficiency and satisfaction by 20%.
  • Daily Baking: Managed the preparation of Tim Hortons’ baked goods, ensuring consistent quality and taste.
  • Equipment Maintenance: Regular upkeep of kitchen equipment reduced downtime by 30% and extended its lifespan.
  • Workstation Cleanliness: Introduced a cleanliness protocol that improved health and safety audit scores by 25%.
  • Crew Support: Assisted crew members during peak hours, increasing order processing speed by 35%.
  • Fast-Paced Kitchen Experience: Improved kitchen productivity by 20% through efficient multitasking in a high-pressure environment.

Education

General Business -

Sheridan College
Toronto
01.2024

High School - Mathematics and English

D.A.V. Public School
Ismailabad, India
03.2021

Skills

  • MS Word, Power Point, Reports, emails, maintaining digital calendar, Printers, comfortable to use modern electronic equipment
  • Team collaboration
  • Scheduling appointments
  • Data entry
  • Client relationship management
  • Business administration

Accomplishments

  • Handling high workload, manage peak hours.
  • Attention to detail, learn quickly, reliable and responsible
  • Basic knowledge of cooking, equipment and fast paced environment

Volunteer Experience

Participate in holy kitchens at different locations in state, help in serving, cooking, and preparations., Participated in Pulse Polio awareness program and campaign, Worked as a community health worker to create awareness about Government services among people of rural area.

Languages

English
Professional

References

References available upon request.

Custom

  • Available within 1 weeks’ notice
  • Willing to learn new things, quick learner.

Timeline

Manager

Mc Donald
08.2024 - Current

Administrative assistant

Dk international
01.2024 - 08.2024

Shift Supervisor

Tim Hortons
09.2022 - 12.2023

General Business -

Sheridan College

High School - Mathematics and English

D.A.V. Public School

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Harleen Virk