Harleen Rana
Sarnia,ON
Summary
Broadly trained, excellent in communication and highly disciplined individual seeking an opportunity to showcase theoretical and practical knowledge into use. Goal oriented and energetic, having an impressive performance records. Currently seeking a position which will utilize skills and abilities in the areas of Customer Service, Relationship Building, Team Collaboration and Problem Solving.
Knowledgeable Easyline Specialist brings strong banking background and expertise in customer service. Manages time well and multitasks calmly in fast-paced situations.
Overview
11
11
years of professional experience
Work History
Custom Document Associate
Delmar
Sarnia, Ontario
07.2024 - Current
- Created reports detailing document analysis findings.
- Implemented security measures to protect confidential information within documents.
- Verified accuracy of data entered into databases by cross-referencing source documents.
- Reviewed and analyzed documents to ensure accuracy of information.
- Conducted quality assurance reviews on all incoming documents prior to approval or distribution.
- Updated existing documentation templates when necessary.
- Utilized software programs such as Microsoft Office, Adobe Acrobat, and SharePoint for document management tasks.
- Performed data entry into various databases as needed.
- Identified discrepancies in documentation and resolved issues accordingly.
- Organized, maintained and safeguarded files and databases.
Claims Advisor
Desjardins
Mississauga, Ontario
07.2024 - 11.2024
- Processed incoming mail, emails and telephone calls relating to claims.
- Updated relevant systems regularly according to company standards and procedures.
- Researched complex cases using appropriate resources.
- Prepared detailed reports on claim investigations, decisions and outcomes for management review.
- Provided advice on the claims process, including policy coverage and benefits.
- Followed up with customers to ensure their satisfaction with the outcome of their claim.
- Monitored payment schedules for overdue payments from insurance companies or third-party administrators.
- Maintained accurate records of all interactions with customers in a timely manner.
- Reviewed internal processes and procedures related to the handling of claims, recommending changes as needed.
Easyline Banking Specialist
TD Canada Trust
London, ON
04.2021 - 06.2022
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Offered every customer exceptional service levels by remaining friendly and professional during every call.
- Verified amounts and integrity of every check or funds transfer.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Canadian Personal Banking
- U.S. Personal including TD Bank, America’s Most Convenient Bank.
Sales Associate
Marriott International Inc.
Sarnia, ON
04.2021 - 04.2022
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Researched and resolved customer issues.
- Relayed information on availability, pricing and discounts to customers.
- Verified guest information and payment options ensuring accuracy and completeness.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Suggested amenities suited to clients' needs.
- Facilitated customer reservations by providing booking information and processing payments.
- Made reservations for customers and accurately entered personal information into computer system.
- Communicated with customers regarding concerns, inquiries and complaints.
- Maintained customer loyalty by quickly resolving complaints and service issues.
- Suggested packages and amenities for customers based on individual needs and preferences.
- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
- Recommended additional services to customers and scheduled appointments.
- Recorded guest payments, verifying identification and credit card information to prevent fraud.
Store Manager
The Mama Coffee Company
Sarnia, ON
04.2019 - 03.2021
- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Maintain store staff by recruiting, selecting, orienting and training employees
- Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
- Manage all controllable costs to keep operations profitable
- Manage stock levels and make key decisions about stock control
- Analyze sales figures and forecast future sales.
Restaurant General Manager
KFC
Sarnia, ON
07.2018 - 04.2019
- Meeting the sales and profit goal of KFC is one of the responsibilities of a KFC General Manager
- This can be achieved by making sure that the customers are served hot food and within a limited time
- This would prevent food wastage and help increase higher profit
- KFC General Managers are in charge of the daily operations of the restaurant
- They ensure that they have enough staff for the shift, sufficient stock of food and make sure that the equipments are working properly
- They also decide the opening and closing hours of the restaurant depending on the flow of customers
- A KFC General Manager is someone who interviews and hires aspirants and make sure that they have good working ethics and can be an asset to the company
- When they have hired an employee they check all the requirements needed
- At times they also have the power to fire employees for a number of reasons
- Overseeing the training of employees is another thing on the list of their responsibilities
- They are also the one who deals with complaints from the customers
- General Managers make sure that the rights and the needs of the customers are given for them to become patrons and come back to the restaurant.
Shift Manager
KFC Colborne
Sarnia, ON
03.2018 - 07.2018
Management Trainee
JW Marriott
, India
03.2014 - 08.2014
Education
Post-Degree Certificate - Hospitality
Lambton College
12.2018
Bachelors - Hotel Management and Catering Technology in Hotel Management and Catering Technology, Hospitality Management
University of Pune
Skills
- Shift Supervisor (Less than 1 year)
- Team Member
- Crew Member (1 year)
- Fast Food (3 years)
- Food Service
- Shift Supervisor
- Crew Member
- Fast Food
- Training
- Scheduling
- Inventory
- Operations
- Payroll
- Microsoft Word
- Word
- Inventory Management
- Team Building
- Retail sales
- Certifications and Licenses
- Food Handler
- Food Safety
- Smart Serve
- AODA
- WHMIS
- Risk management evaluation background
- International funds transfer process expertise
- Excellent communication skills
- Account coding specialist
- Strong sense of banking ethics
- International finance knowledge
- Organizational skills
- Computer skills
- Planning & organizing
- Conflict resolution
- Team building
- Exceptional customer service
- MS Office proficient
Personal Information
Title:
Additional Information
- Willing to relocate: Anywhere Personal Details
Name
Hi, I’m
Timeline
Custom Document Associate
Delmar
07.2024 - Current
Claims Advisor
Desjardins
07.2024 - 11.2024
Sales Associate
Marriott International Inc.
04.2021 - 04.2022
Easyline Banking Specialist
TD Canada Trust
04.2021 - 06.2022
Store Manager
The Mama Coffee Company
04.2019 - 03.2021
Restaurant General Manager
KFC
07.2018 - 04.2019
Shift Manager
KFC Colborne
03.2018 - 07.2018
Management Trainee
JW Marriott
03.2014 - 08.2014
Post-Degree Certificate - Hospitality
Lambton College
Bachelors - Hotel Management and Catering Technology in Hotel Management and Catering Technology, Hospitality Management
University of Pune
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