Harleen Muker
Brampton,ON
Summary
An aspiring Human Resources Professional seeking a career in the HR profession. I have worked in Customer Service and have a degree in Human Resources Management. I have proved my understanding via my schooling in numerous areas of HR such as recruiting, training, and development, as well as maintaining business partnerships. In the near future, I plan to pursue my CHRP designation.
Overview
8
8
years of professional experience
Work History
Employee Relations Tier 1 Consultant
Bank Of Nova Scotia
01.2024 - Current
- Assisting our employees and people managers with any basic inquiries they may have about the employee relations procedure.
- Identifying and escalating to the Tier 2 Specialists, those cases that are sensitive or complex or could carry with them extra risk or exposure to the business.
- Ensuring a positive experience for all Employees and People Managers, even when processes and situations are challenging ones, by maintaining respect for individuals and delivering excellent customer service at all times.
- Independently oversees ER/LR issues requiring specialized depth of experience and knowledge of the Bank's Code of Conduct, HR policies, employment law, and assigned business lines, subsidiaries and countries
- Formal investigation into allegations of misconduct are conducted independently and or in partnership with Employment Law group and Corporate Security.
Human Resources: Employee Services Consultant
Bank Of Nova Scotia
10.2022 - 01.2024
- Responsible for responding to and providing support / coaching for HR service inquiries.
- Assesses and evaluates the level of complexity of employee inquiries, offering mentoring as needed.
- Strives for excellence in understanding client demands, expediting service delivery, and determining next actions to ensure good and consistent experiences.
- Ensures proper usage of knowledge management and case management systems to effectively respond to, document and monitor inquiries
Human Resources and Payroll Coordinator
Premier Parks
09.2021 - 10.2022
- Managed qualified applicants' interviewing, screening, and referrals.
- Scheduled new recruit interviews, follow-ups, and on-boarding procedures.
- Oversaw the day-to-day processing of payroll for 500 employees, including data entry, time-sheet review, overtime calculation, and compensation increases.
- Payroll experience using ADP .
- Gave employees the best possible advice on a variety of HR-related matters.
- Worked to increase job satisfaction by resolving difficulties quickly.
- Enhanced electronic personal filing methods to be more cohesive and effective.
- Ensured that all business HR processes and rules are followed.
Cash Office Supervisor, Floor Supervisor
Sobeys
09.2016 - 02.2022
- Knowledge of time cards and payroll.
- Provided a positive customer experience with friendly and courteous service.
- Resolved client complaints and provided answers to questions.
- Training new staff members and scheduling shifts.
- Floor supervisor, responsible for all front-end cashiers.
- Office supervisor, responsible for all cash and deposits.
- Screened applicants, interviewed candidates, and on-boarded new hires.
- Supervised team projects.
Assistant Manager , Key Holder
Beauty Box
07.2017 - 11.2018
- Screened applications, conducted interviews, and trained new hires.
- Implementing office procedures.
- Maintaining strong relationships with clients and employees.
- Acquainting a new employee with a company's culture.
- Provided a positive customer experience with friendly and courteous service.
- Opened and closed the business, as well as handled the accounts and deposits.
Education
Certificate - Human Resources Management
Seneca College of Applied Arts And Technology
Toronto, ON2021
Bachelor of Arts - Humanities
York University
Toronto, ON2020
Skills
- Active Listening
- Good time management
- Leadership and Teamwork
- Flexibility and Adaptability
- Creativity
- Ability to Multitask
- Fast Learner
- Effective Time Management
- Computer Skills
- Ability to Work Under
- Pressure Communication Skills
- Bilingual
Languages
English
Full Professional
Punjabi
Full Professional
Timeline
Employee Relations Tier 1 Consultant
Bank Of Nova Scotia
01.2024 - Current
Human Resources: Employee Services Consultant
Bank Of Nova Scotia
10.2022 - 01.2024
Human Resources and Payroll Coordinator
Premier Parks
09.2021 - 10.2022
Assistant Manager , Key Holder
Beauty Box
07.2017 - 11.2018
Cash Office Supervisor, Floor Supervisor
Sobeys
09.2016 - 02.2022
Certificate - Human Resources Management
Seneca College of Applied Arts And Technology
Bachelor of Arts - Humanities
York University
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