Harleen Kaur
Mississauga
Summary
Customer service professional with 8+ years of experience in aviation, food service, and office coordination. Skilled in guest relations, reservations, payments, and conflict resolution with a proven ability to deliver outstanding customer experiences in fast-paced, high-pressure environments. Recognized for maintaining a warm and professional demeanor, multitasking effectively, and collaborating across departments to ensure smooth daily operations. Seeking to leverage transferable skills into a Guest Service Agent / Front Desk role in hospitality.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Capital HVAC Systems Inc.
01.2022 - Current
- - Answer phone calls, emails, and messages to provide information and book appointments.
- - Coordinate reservations and manage technician schedules, ensuring timely responses.
- - Process invoices, payments, and assist with billing inquiries.
- - Maintain accurate customer records, service histories, and administrative files.
- - Resolve customer concerns professionally, escalating issues when necessary to ensure satisfaction.
Food Service Supervisor
Subway
02.2020 - 01.2022
- - Supervised daily operations, ensuring compliance with safety and quality standards.
- - Managed team schedules, shift assignments, and customer service delivery.
- - Processed payments, handled customer requests, and maintained clean, welcoming facilities.
- - Supported staff in resolving customer issues quickly and effectively.
Lead Cabin Attendant
Indigo Airlines
09.2011 - 01.2018
- - Delivered exceptional customer service to passengers, including VIP clients and those with special needs.
- - Handled guest inquiries, complaints, and conflict resolution in a professional and empathetic manner.
- - Assisted with reservations, seating assignments, and accommodation of passenger requests.
- - Conducted safety briefings, managed in-flight crew, and ensured compliance with regulations.
- - Processed payments for in-flight services and balanced daily sales reports.
Education
High School Diploma -
Guru Nanak Public School
01.2007
Commerce
Delhi University
Skills
- Guest Services & Front Desk Operations
- Reservations & Scheduling
- Payment Processing & Cash Handling
- Multitasking & Time Management
- Complaint Resolution & Conflict Management
- Team Collaboration & Cross-Department Communication
- Clerical & Administrative Support
- Safety, Compliance & Attention to Detail
Languages
English
Full Professional
Hindi
Native or Bilingual
Interests
- Baking
- Gardening
Timeline
Customer Service Representative
Capital HVAC Systems Inc.
01.2022 - Current
Food Service Supervisor
Subway
02.2020 - 01.2022
Lead Cabin Attendant
Indigo Airlines
09.2011 - 01.2018
Commerce
Delhi University
High School Diploma -
Guru Nanak Public School