Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Harleen Kaur

Mississauga

Summary

Customer service professional with 8+ years of experience in aviation, food service, and office coordination. Skilled in guest relations, reservations, payments, and conflict resolution with a proven ability to deliver outstanding customer experiences in fast-paced, high-pressure environments. Recognized for maintaining a warm and professional demeanor, multitasking effectively, and collaborating across departments to ensure smooth daily operations. Seeking to leverage transferable skills into a Guest Service Agent / Front Desk role in hospitality.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Capital HVAC Systems Inc.
01.2022 - Current
  • - Answer phone calls, emails, and messages to provide information and book appointments.
  • - Coordinate reservations and manage technician schedules, ensuring timely responses.
  • - Process invoices, payments, and assist with billing inquiries.
  • - Maintain accurate customer records, service histories, and administrative files.
  • - Resolve customer concerns professionally, escalating issues when necessary to ensure satisfaction.

Food Service Supervisor

Subway
02.2020 - 01.2022
  • - Supervised daily operations, ensuring compliance with safety and quality standards.
  • - Managed team schedules, shift assignments, and customer service delivery.
  • - Processed payments, handled customer requests, and maintained clean, welcoming facilities.
  • - Supported staff in resolving customer issues quickly and effectively.

Lead Cabin Attendant

Indigo Airlines
09.2011 - 01.2018
  • - Delivered exceptional customer service to passengers, including VIP clients and those with special needs.
  • - Handled guest inquiries, complaints, and conflict resolution in a professional and empathetic manner.
  • - Assisted with reservations, seating assignments, and accommodation of passenger requests.
  • - Conducted safety briefings, managed in-flight crew, and ensured compliance with regulations.
  • - Processed payments for in-flight services and balanced daily sales reports.

Education

High School Diploma -

Guru Nanak Public School
01.2007

Commerce

Delhi University

Skills

  • Guest Services & Front Desk Operations
  • Reservations & Scheduling
  • Payment Processing & Cash Handling
  • Multitasking & Time Management
  • Complaint Resolution & Conflict Management
  • Team Collaboration & Cross-Department Communication
  • Clerical & Administrative Support
  • Safety, Compliance & Attention to Detail

Languages

English
Full Professional
Hindi
Native or Bilingual

Interests

  • Baking
  • Gardening

Timeline

Customer Service Representative

Capital HVAC Systems Inc.
01.2022 - Current

Food Service Supervisor

Subway
02.2020 - 01.2022

Lead Cabin Attendant

Indigo Airlines
09.2011 - 01.2018

Commerce

Delhi University

High School Diploma -

Guru Nanak Public School

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Harleen Kaur