HARLEEN KAUR
Edmonton,AB
Summary
Highly motivated and detail-oriented entry-level accounting professional with a strong foundation in invoice processing, Accounts Payable, and Accounts Receivable. Proficient in using accounting software such as QuickBooks and Excel to track transactions, process invoices, and ensure accurate record-keeping. Possesses strong problem-solving skills and a keen eye for detail, ensuring invoices are processed correctly and in a timely manner. Adept at communicating with vendors and internal teams to resolve discrepancies and maintain smooth financial operations. Eager to leverage my organizational skills and eagerness to learn to contribute effectively to a dynamic accounting team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge
Epic Investment Services
04.2025 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Customer Service Representative
Mary Brown's Chicken & Taters
06.2024 - 04.2025
- Ensured top-notch customer experience, leading to high satisfaction levels.
- Explaining features, benefits, and specifications of products or services to customers
- Taking customer orders, verifying details, and ensuring accurate processing
- Greet and escort customers to their tables
- Referring complex customer concerns to relevant departments or management when necessary.
- Facilitated payment transactions efficiently.
- Inform customers about the day’s special.
- Provide excellent customer service to guests.
CUSTOMER SERVICE REPRESENTATIVE - REMOTE
Concentrix
12.2022 - 10.2023
- Passionately assist customers regarding the client's products and identify and resolve user questions and problems
- Troubleshoot technical issues of hardware, software, networking, or other designated client products
- Fanatically strive to resolve technical issues following appropriate escalation paths, including making follow-up outbound calls to customers or other parties as needed
- Act a problem-solver using conceptual thinking skills
- Be an enthusiastic resource for other support personnel
- Tenaciously log all customer interactions and accurately complete case notes in the call tracking database
STORE MANAGER
Mary Brown's Chicken & Taters
07.2019 - 11.2022
- Demonstrate professionalism, courtesy and respect for customers and employees
- Ensure the highest level of customer care is adhered to through staff training and continued follow-up
- Promote Health & Safety environment in the workplace where it becomes a habit for the employees
- Ensure Food Safety procedures are adhered to protect the customers and company
- Ensure all deliveries, storage, preparation, cooking and presentation of all food are performed according to Mary Brown's guidelines
- Interviewing, hiring, scheduling, training, and evaluating the employees
- Responsible for handling all employee-related issues up to and including termination
- Continue to find ways to improve the productivity and efficiency of the employees
- Complete all the necessary daily, weekly, and monthly paperwork on time
- Responsible for community relations and promoting Mary Brown's image
Front Desk Receptionist
Condor Security
05.2022 - 10.2022
- "Hotel-style" front desk Concierge customer service and administrative tasks
- Continuously build a professional reputation
- Effective communication and conflict resolution
- Ensuring property rules and regulations are followed and maintained
- Provide support to Property Management, Contractors, and other property staff as required
- Professional attitude towards training (e.g., how to handle emergency conditions, communications training)
SUPERVISOR
24-1 PIZZA
10.2017 - 04.2019
- Provide a top-notch guest experience
- Customer service duties include taking orders and answering questions
- Kitchen duties include preparing dough, portioning toppings, and cooking pizzas
- Maintaining a safe and clean environment to ensure one hundred percent customer satisfaction
Education
Business Administration Management Diploma -
Seneca College of Applied Arts And Technology
Toronto, ON09.2018
Skills
- Invoice Processing: Ability to process, verify, and track invoices for timely payment or collection
- Accounts Payable & Receivable: Basic knowledge of managing incoming and outgoing payments, handling billing discrepancies, and maintaining accurate records
- Financial Reporting: Familiar with preparing basic financial reports such as income statements, balance sheets, and cash flow statements
- Time Management: Efficient at balancing multiple tasks and meeting deadlines in a fast-paced environment
- Customer Service: Experience in communicating with vendors, clients, and internal teams to resolve billing issues and inquiries
- Quick Learner: Able to quickly learn new software systems, accounting processes, and business protocols
- Adaptability: Comfortable with adjusting to new tasks and responsibilities, eager to learn and grow in the role
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
Preparing for IFIC
Timeline
Concierge
Epic Investment Services
04.2025 - Current
Customer Service Representative
Mary Brown's Chicken & Taters
06.2024 - 04.2025
CUSTOMER SERVICE REPRESENTATIVE - REMOTE
Concentrix
12.2022 - 10.2023
Front Desk Receptionist
Condor Security
05.2022 - 10.2022
STORE MANAGER
Mary Brown's Chicken & Taters
07.2019 - 11.2022
SUPERVISOR
24-1 PIZZA
10.2017 - 04.2019
Business Administration Management Diploma -
Seneca College of Applied Arts And Technology
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