Harleen Kaur
Brampton,Canada
Summary
Dynamic Personal Support Worker with a proven track record at Cawthra Garden, excelling in palliative care and client confidentiality. Adept at crafting personalized assistance plans and fostering emotional well-being, while ensuring a safe environment. Recognized for enhancing client independence and delivering exceptional service, all while maintaining a clean criminal record and WHMIS certification.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Supervisor
Tim Hortons
Mississauga, Ontario
09.2022 - Current
- Successfully navigated high-pressure scenarios by resolving conflicts professionally.
- Addressed customer complaints efficiently, often meeting tight deadlines for resolution.
- Analyzed customer needs to provide tailored product or service recommendations.
- Gained proficiency in software systems for effective inquiry management.
- Maintained detailed logs of incoming inquiries for future analysis.
- Executed processing of orders, forms, applications, and requests accurately.
Personal Support Worker
Cawthra Garden
Mississauga, Ontario
02.2024 - 12.2024
- Analyzed resident files to assess conditions and developed tailored assistance plans.
- Provided support for personal hygiene through assistance with bathing, dressing, and toileting.
- Maintained cleanliness and sanitation of resident rooms to ensure a safe environment.
- Prepared nutritious meals based on individual health and dietary requirements, assisting during mealtime.
- Delivered emotional support by actively listening and providing counseling to residents.
- Facilitated daily living activities to enhance client independence and overall well-being.
- Supported clients in daily tasks to bolster self-esteem and promote wellness.
- Collaborated with team to improve service delivery and enhance quality of care.
Education
Personal Support Worker Certificate - Social Work
Anderson College
Mississauga11.2024
Office Health Services Administration - Health Administration
Mohawk College
Mississauga, ON04-2024
Skills
- Client confidentiality
- Palliative care
- CPR and first aid
- WHMIS certification
- Immunization records
- Clean criminal record
- Vulnerable sector screening
- Food handling certification
Availability
Full time availability on weekends as well
Volunteer work
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Fostered sense of community, organizing neighborhood gatherings.
Quote
I strive to bring a positive change in the lives of clients
Timeline
Personal Support Worker
Cawthra Garden
02.2024 - 12.2024
Customer Service Representative Supervisor
Tim Hortons
09.2022 - Current
Personal Support Worker Certificate - Social Work
Anderson College
Office Health Services Administration - Health Administration
Mohawk College
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