Harleen Kaur
Vancouver,BC
Summary
Proficient in cloud infrastructure with excellent problem-solving and communication skills. Experienced in collaborating with cross-functional teams to design, implement, and support cloud solutions. Quick to learn and adapt to new challenges, consistently delivering reliable and efficient cloud environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
M365 Team Lead
Sherweb
05.2022 - Current
- Clear Technical Communication: Proven ability to explain complex technical concepts clearly and effectively in English to both technical and non-technical audiences.
- System Administration & Engineering: Strong foundation in system administration and infrastructure engineering across various platforms.
- Technical Troubleshooting: Demonstrated ability to diagnose, analyze, and resolve complex technical issues in fast-paced environments.
- Log Analysis: Proficient in reading, interpreting, and troubleshooting through system logs.
- Scripting & Programming: capable of reading and writing scripts to support automation and debugging.
- Technical Support Expertise: Extensive experience in senior-level technical support roles, with a track record of high customer satisfaction and efficient issue resolution.
- Machine Learning Systems Support: Familiarity with supporting computer vision and machine learning environments is a plus.
- Infrastructure Knowledge: Experienced with corporate networking, server hardware, and data center environments.
- Information Security Awareness: Understanding of information security principles, compliance practices, and secure system configurations.
- Cross-Functional Collaboration: Comfortable working alongside developers, QA, DevOps, and other technical teams to solve system-wide issues.
- Support Tools & Processes: Skilled in using and managing ticketing systems (e.g., Jira, ServiceNow) and familiar with ITIL practices such as change, incident, and problem management.
Technical Advisor
Sherweb
04.2021 - 05.2022
- Resolved Level 3 technical issues with Microsoft products, specializing in Intune
- Created and enforced security policies, ensured device compliance, resolved MDM issues
- Managed Windows patching and Office updates ensuring compliance
- Monitored, tested, and deployed software patches and applications.
- Provided expert guidance on SCCM and Intune hybrid implementations
- Oversaw enrollment and lifecycle management of Windows, iOS, macOS, and Android devices
- Implemented M365 policies, audited logs, and analysed One Data Collector logs to troubleshoot the issue
Outbound Sales Specialist
IO Solutions Call Centre
10.2019 - 04.2021
- Handled client requests via server, proactively following up on outstanding issues
- Provided product and service information to customers
- Drafted comprehensive technical documentation for client projects
- Prepared detailed reports on sales activities and results for senior management
Education
Some College (No Degree) - Programming, Networks and Security
Institut Superieur D’Informatique
Montreal03-2021
Master of Science - Master of Computer Application
Lovely Professional University
India03-2018
Skills
- Microsoft Intune Administration
- Specialized in mobile device management (MDM)
Processes - Microsoft Entra
- Managed Windows Autopilot using Endpoint
Manager - Hybrid Enrollments
- Developed and enforced conditional access policies for improved data security
- Specialized in device and application troubleshooting
- Ensured compliance with security policies
- Packaged and deployed applications using
IntuneWin and MSIX - Managed endpoint security and compliance using BitLocker and MS Defender
- Administered and updated Active Directory user accounts
- Created and enforced MAM policies for organization
- Patch Management
- Operating System Deployment (OSD)
- Managed SCCM site roles including Management Point and Distribution Point
- Asset intelligence
- Operating system deployment
- Infrastructure management
- System center configuration manager expertise
- Managed group policy effectively
- Software distribution
- Server upgradation
- Server Decommissioning
- Configured and managed GPO policies and modifications
- Implement and control extensions via GPO
- Enable and restrict URL access through GPO management
Roles And Responsibilities
- Cloud service development
- Strategic Planning and Decision Making
- Communication and Collaboration
- Leadership and People Management
- Technical program management
- Performance Monitoring and KPI Management
- Change Management and Adaptability
- Cross-team security projects
- Designing or Developing cloud services
- Vulnerability assessment
Certification
MS-900: Microsoft 365 Fundamentals
Timeline
M365 Team Lead
Sherweb
05.2022 - Current
Technical Advisor
Sherweb
04.2021 - 05.2022
Outbound Sales Specialist
IO Solutions Call Centre
10.2019 - 04.2021
Some College (No Degree) - Programming, Networks and Security
Institut Superieur D’Informatique
Master of Science - Master of Computer Application
Lovely Professional University