Summary
Work History
Education
Skills
Languages
Timeline
Generic

Harleen Kaur

Brampton,ON

Summary

Dynamic Customer Service Representative with proven success at PC Party Ontario, adept at issue resolution and effective communication. Skilled in managing high-volume outreach while maintaining professionalism. Recognized for enhancing customer satisfaction through attentive support and accurate documentation, leveraging strong multitasking abilities to foster positive client relationships.

Work History

Customer Service Representative (Telecaller)

PC Party Ontario – Brampton, ON
01.2025 - 03.2025
  • Handled high volumes of customer outreach with professionalism and courtesy.
  • Answered questions, addressed concerns, and documented client interactions accurately.
  • Followed up with potential voters to ensure clarity and satisfaction.

Front Desk Assistant (Volunteer)

Community Event Center – Brampton, ON
09.2024 - 11.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

Education

College Diploma - Hospitality Management

Cambrian At Hanson College
North York, ON
08.2024

Skills

  • Customer Service & Support
  • Written & Verbal Communication
  • Issue Resolution
  • Product Information Assistance
  • Multitasking & Time Management
  • CRM & Data Entry (basic)
  • Team Collaboration
  • Order Support & Documentation

Languages

English
Professional Working

Timeline

Customer Service Representative (Telecaller)

PC Party Ontario – Brampton, ON
01.2025 - 03.2025

Front Desk Assistant (Volunteer)

Community Event Center – Brampton, ON
09.2024 - 11.2024

College Diploma - Hospitality Management

Cambrian At Hanson College

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Harleen Kaur