HARLEEN KAUR
Calgary,Alberta
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
Accounts Receivables Manager and Virtual Receptionist
Intelligent Office Vancouver
03.2022 - Current
- Virtual Reception for many different types of businesses
- Provide general administrative support
- Answering phone calls, transferring calls according to specific instructions, responding to emails, and managing correspondence
- Use several types of calendars, apps, and systems
- Maintain confidential information and ensure that all sensitive information is protected
- Prepare weekly and monthly reports
- Track and monitor incoming payments, ensuring proper application of payments to customer accounts and resolving discrepancies.
- Prepare and present regular accounts receivable reports, including aging reports, to senior management for decision-making.
- Lead and train the accounts receivable team
- Provided training and mentorship to new hires in the accounts receivable department, ensuring consistent levels of expertise across the team.
- Enhanced customer satisfaction by promptly resolving billing disputes and addressing questions regarding invoices or payment terms.
Managing Assistant PART TIME
Nu West Resource Services
03.2024 - 02.2025
- Scheduling and coordinating meetings, appointments, and events for executives.
- Maintain up to date attendance records and confidential employee information
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Provide administrative support to the Human Resources and Operations Department.
- Enhanced team productivity by providing comprehensive training programs and clear performance expectations.
- Improved client satisfaction by regularly reviewing feedback and implementing targeted service improvements.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- All other tasks as required
Manager
Polo Market
01.2020 - 02.2022
- Properly stock retail shelves with products
- End-to-end management of the Store.
- Controlled costs to keep business operating within budget and increase profits.
- Maintaining and achieving monthly sales target
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed inventory control, cash control, and store opening and closing procedures.
Seasonal Sales Associate
Fossils Canada
12.2022 - 01.2023
- Achieving sales targets by recommending and upselling
- Demonstrating in-depth knowledge of Fossil products
- Handling customer inquiries and complaints, resolving issues promptly and professionally.
- Building strong relationships with customers to increase loyalty and repeat business.
- Cash handling and POS
Education
Associate of Science - Mathematical Sciences
Columbia College
Vancouver, BC01.2021
High School Diploma -
School For Meritorious Students, Hostel
Punjab, India01.2018
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Nugen computer and IT services
High School - undefined
01.2016
Skills
- Quick learner
- Time management
- Interpersonal communication
- Customer Service
- Problem Solving
- Empathy and Friendliness
- Organizational
- Team leadership
- Decision-making
- Executive support
- Strong problem solver
- Accounts receivable management
Accomplishments
- Supervised team of 25 staff members.
- Collaborated with team of 5 in the development of SMJV Pipeline.
- Prepared and distributed payroll for staff of 30 direct reports.
- Increased sales by 20% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals in a row.
LANGUAGES
English (Advanced)
Hindi (Advanced)
Punjabi (Advanced)
French (Beginner)
Timeline
Managing Assistant PART TIME
Nu West Resource Services
03.2024 - 02.2025
Seasonal Sales Associate
Fossils Canada
12.2022 - 01.2023
Accounts Receivables Manager and Virtual Receptionist
Intelligent Office Vancouver
03.2022 - Current
Manager
Polo Market
01.2020 - 02.2022
undefined
Nugen computer and IT services
High School - undefined
Associate of Science - Mathematical Sciences
Columbia College
High School Diploma -
School For Meritorious Students, Hostel
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