HARLEEN KAUR
Cambridge,Canada
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring the smooth operation of food service establishments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Manager
Lazeez Shawarma
Cambridge, Ontario
06.2021 - 10.2024
- Oversee daily operations of the restaurant, managing a team of 10-12 staff members
- Monitor and enforce food safety and hygiene standards, ensuring compliance with health regulations
- Develop and maintain employee schedules, ensuring adequate coverage for all shifts
- Conduct recruitment and hiring processes, including interviews, to build and maintain a skilled efficient team
- Conduct regular staff training on safety protocols, customer service, and operational procedures
- Collaborate with Kitchen staff to plan and execute menu changes and promotions
- Resolve customer complaints and concerns promptly and professionally
- Establish and maintain positive relationships with suppliers, negotiating contracts and managing deliveries
- Implement inventory control measures to optimize stock levels and minimize waste
- Analyze sales and financial reports to identify areas for improvement and implement strategies to enhance overall efficiency and profitability
- Manage payrolls, ensuring accurate and timely processing of employee payments
Crew Member
Lazeez Shawarma
Oakville, Ontario
04.2021 - 05.2021
- Greet and assist customers in a friendly and efficient manner
- Take orders accurately and handle payment transactions
- Ensure food and safety hygiene practices are followed during food preparation
- Ensure that all food items meet Lazeez shawarma’s quality standards before serving to customers
Dietary Aide
Saint Luke’s long-term care
Cambridge, Ontario
04.2020 - 04.2021
- Assist in the preparation and serving of meals to residents according to dietary plans and restrictions
- Ensure meals are delivered in a timely and organized manner
- Collaborate with dietary and healthcare staff to implement resident’s dietary plans
- Monitor and accommodate special dietary needs and preferences
- Adhere to strict hygiene and safety standards in food handling and preparation
- Maintain a clean and sanitary work environment in the kitchen and dining areas
- Pay attention to food aesthetics while maintaining portion control
- Report shortages or expired items to supervisors
- Communicate effectively with kitchen staff, nurses, and other healthcare professionals
- Relay important information regarding residents’ dietary needs
- Interact with residents in a courteous and respectful manner
- Address resident inquiries and requests related to meals
- Maintain accurate records of food and beverage distribution
- Document any changes in residents’ dietary requirements
- Participate in training programs related to food safety and dietary procedures
- Ensure compliance with health and safety regulations
- Work collaboratively with dietary team to achieve efficient and effective service
- Support colleagues during busy periods and assist where needed
Line Worker
RDJ Bakeries
Cambridge, Ontario
01.2020 - 04.2020
- Package baked goods, sort products by type and size, and prepare them for shipment or storage
- Ensure smooth workflow and consistent product quality
- Inspect products for defects, ensuring they meet company standards for appearance, weight and freshness
- Track inventory levels, restock product supplies and report shortages to supervisor
Line Worker
P&G Warehouse
Brantford, Ontario
09.2019 - 12.2019
- Co-ordinate with coworkers, production teams, and supervisors to meet production goals
- Prioritize tasks, work efficiently under deadlines, and handle multiple responsibilities during peak production periods
- Safely operate warehouse equipment to transport goods and materials
- Follow warehouse safety protocols, use proper lifting techniques, and operate equipment safely
- Organize and stage products in designated areas for efficient shipment and restocking
Education
P.G. Certificate - Project Management
Conestoga College
Kitchener, Ontario12.2020
P.G. Certificate - Operations Leadership in Food Manufacturing
Conestoga College
Kitchener, Ontario04.2020
Bachelors - medical science
Panjab University
Chandigarh, India06.2018
Advance Diploma - Environmental Auditing
Panjab University
Chandigarh, India06.2018
Skills
- Interpersonal Communication
- Staff training
- Team building
- Clear and concise written communication
- Payroll administration
- Inventory management
- Employee scheduling
- Food safety
- Customer service
- Decision making
- Operations Management
- Operational efficiency
- Quality control
- Strong speaking and listening skills
- Conflict resolutions
- Multitasking in a fast-paced environment
- Prioritization of tasks
- Record keeping and documentation
- Analytical thinking
- Creative problem-solving
- Supervision and management of a team
- Schedule creation and management
- Hiring and training of staff
- Cost Control
- Contributing to a positive work environment
Certification
- Food handlers training certifications.
- Smart Serve training and certification.
- Emergency First Aid with CPR and AED.
- WHIMS certification.
Availability
FULL TIME
References
Available upon request.
Timeline
Food Service Manager
Lazeez Shawarma
06.2021 - 10.2024
Crew Member
Lazeez Shawarma
04.2021 - 05.2021
Dietary Aide
Saint Luke’s long-term care
04.2020 - 04.2021
Line Worker
RDJ Bakeries
01.2020 - 04.2020
Line Worker
P&G Warehouse
09.2019 - 12.2019
P.G. Certificate - Project Management
Conestoga College
P.G. Certificate - Operations Leadership in Food Manufacturing
Conestoga College
Bachelors - medical science
Panjab University
Advance Diploma - Environmental Auditing
Panjab University
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