HARLEEN KAUR
Brampton,Canada
Summary
Seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Velar Services Private Limited
01.2023 - 02.2024
- Navigated multiple computer applications while conversing with customers
- Completed high volume of inbound and outbound calls within deadlines
- Handled caller needs for sales, service and account problems
- Understood client needs and advised on relevant products, services or opportunities
- Maintain customer records, update account information and process orders
- Met and exceeded assigned goals established by management
- Answered incoming calls, chat messages and email communications to handle product concerns
- Contributed positively to supportive work environment that fostered teamwork and collaboration
Education
Senior Secondary Education - Medical Science
Shivalik Public Senior Secondary School
Tarn Taran, PB03.2017
Diploma - cosmetology
VLCC
Amritsar, PB12.2019
Bachelor's degree - Fashion Designing
Khalsa College
Amritsar, PB05.2021
Skills
- Effective Communication
- Customer Service
- Data Entry
- Customer Support
- Quality Assurance
- Interpersonal Skills
- Technical Support
- Account updating
- Payment Processing
- Account Management
- Positive Attitude
- Cash Handling
Timeline
Call Center Representative
Velar Services Private Limited
01.2023 - 02.2024
Senior Secondary Education - Medical Science
Shivalik Public Senior Secondary School
Diploma - cosmetology
VLCC
Bachelor's degree - Fashion Designing
Khalsa College
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