Harleen Kaur
Brampton
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
4
4
years of professional experience
Work History
Cashier
Sam's Grocery
06.2023 - 08.2024
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Helped restock shelves when necessary to maintain an organized display area
- Greeted and informed customers of products, fostering positive store experiences
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Maintained inventory and store visual presentation to meet customer needs.
Warehouse Associate
Lululemon
10.2022 - 04.2023
- Collaborated with team members to complete tasks efficiently and accurately
- Sorted and organized merchandise in preparation for shipment
- Packaged and sealed products according to order size and specifications
- Inspected products for defects and damages and reported discarded items to supervisors.
IT Support Specialist
Hennick Bridgepoint Hospital
12.2022 - 01.2023
- Configured and maintained computer systems, including desktop PCs, laptops, printers, mobile devices and network equipment
- Set up Active Directory and Exchange accounts for new users and groups
- Provided technical advice to colleagues regarding installation procedures or troubleshooting techniques
- Responded in a timely manner to service issues and requests sent in through the help desk software
- Managed inventory of IT assets such as desktops, laptops and peripherals.
Technical Support Engineer
VMware
07.2020 - 09.2022
- Assisted in the resolution of customer service inquiries and escalated issues to appropriate support personnel
- Identified root cause of complex technical problems by analyzing log files and other data sources
- Collaborated with IT team members to develop innovative solutions to resolve customer issues in a timely manner
- Performed system upgrades and patch installations for both client-side and server-side software components.
Education
Diploma - Cloud Computing and Virtualization
Conestoga College
05.2023
Bachelor of Science (B.S.) - Computer Science Engineering
CGC COE
05.2020
Skills
- Time Management Skills
- Cash Register Systems
- Product and Service Sales
- Issue Resolution
- Customer Service Excellence
- Multitasking
- Receptive
- Flexible
- Versatile
Languages
English
Native or Bilingual
Timeline
Cashier
Sam's Grocery
06.2023 - 08.2024
IT Support Specialist
Hennick Bridgepoint Hospital
12.2022 - 01.2023
Warehouse Associate
Lululemon
10.2022 - 04.2023
Technical Support Engineer
VMware
07.2020 - 09.2022
Diploma - Cloud Computing and Virtualization
Conestoga College
Bachelor of Science (B.S.) - Computer Science Engineering
CGC COE
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