Harleen Kaur
Kitchener,ON
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback.
Overview
4
4
years of professional experience
Work History
Team Leader
Chic-Fil-A
06.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Supervisor
Tim Horton's
07.2020 - 01.2023
- Evaluated employee performance and coached and trained to improve weak areas
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently
- Monitored workflow to improve employee time management and increase productivity
- Maintained compliance with company policies, objectives, and communication goals
Team Member
Mr. Subs
11.2019 - 06.2020
- Generated reports detailing findings and recommendations
- Contributed to team success by completing jobs quickly and accurately
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Trained new team members by relaying information on company procedures and safety requirements
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Diploma - University Arts And Sciences - General Arts And Sciences
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05.2021
Skills
- Operational Efficiency and Safety
- Cash Handling Expertise
- Complex Problem-Solving
- Supervising Employees
- Staff Discipline
- Quality Standards
- Training and Development
- Safe Work Methods
- Active Listening
- Microsoft Office
- Coffee Machinery
- Coaching
Hobbies
Fitness
Art & Decoration
Marketing
Photography
References
Upon request
Timeline
Team Leader
Chic-Fil-A
06.2023 - Current
Supervisor
Tim Horton's
07.2020 - 01.2023
Team Member
Mr. Subs
11.2019 - 06.2020
Diploma - University Arts And Sciences - General Arts And Sciences
Conestoga College Institute of Technology And Advanced Learning
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