Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harleen Kaur

Vancouver

Summary

Highly passionate university student and sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Shoppers Drug Mart
08.2022 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Learned cosmetician and cosmetician positions and provided backup at key times.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Provided exceptional level of service to customer while attending location's phone calls.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $150 or more per shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Fashion Associate

Reitmans
03.2023 - 04.2023
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
  • Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
  • Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
  • Developed strong rapport with customers and created positive impression of business.

Sales Associate

7-Eleven
04.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained count of items by doing cycle counts on time with further helping in accurate audit process of store by reducing shortage by around 15%.

Education

BBA - Marketing

Capilano University
North Vancouver, BC
06.2023

Skills

  • Sales Generation
  • Dispute Mediation
  • Self-Checkout Assistance
  • Reading Comprehension
  • Retail Loss Prevention
  • Sales Goal Attainment
  • Event Promotion
  • Time Management

Certification

  • Social Media Marketing- HubSpot Academy
  • Content Marketing- HubSpot Academy
  • Google Ads Display Certification- Google Digital Academy (Skillshop)
  • Salesforce Essential Training- LinkedIn
  • Social Marketing Certification- Hootsuite
  • Hootsuite Platform Training- Hootsuite

Timeline

Fashion Associate

Reitmans
03.2023 - 04.2023

Cashier

Shoppers Drug Mart
08.2022 - Current

Sales Associate

7-Eleven
04.2021 - 08.2022

BBA - Marketing

Capilano University

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Harleen Kaur