Harkirat Singh Gill
Abbotsford,BC
Summary
Highly organized expert with experience managing operational activities and personnel. Talented at using data-driven processes and advanced technologies to increase efficiency and reduce costs. Strong communication and problem-solving skills, and poised when managing a wide range of tasks.
Overview
2
2
years of professional experience
Work History
Operations Coordinator
Guardteck Security
06.2024 - Current
- Maintained accurate records of all operational activities using database software.
- Leveraged problem solving skills to troubleshoot unexpected delays or disruptions in service delivery.
- Trained new staff members in operational procedures and best practices.
- Collaborated with cross-functional teams to develop cost-effective solutions for operational issues.
- Contributed to developing policies, procedures and systems which assured effective operational functioning.
- Managed team of Security Officers while providing guidance, feedback and discipline as needed.
Dispatcher
Guardteck Security
11.2022 - 06.2024
- Utilized advanced computer software programs to monitor security cameras, dispatch officers and track incidents.
- Demonstrated excellent communication, customer service and problem-solving skills while responding to emergency calls in a timely manner as Security Dispatcher.
- Dispatched appropriate personnel in response to alarms, disturbances or other incidents.
- Prepared detailed logs documenting all incoming calls, dispatches and responses received from officers.
- Coordinated with external vendors to ensure timely delivery of security services.
- Developed and maintained complex scheduling system to meet organizational needs.
Mobile Supervisor
Guardteck Security
04.2022 - 11.2022
- Investigated suspicious activities involving use of unauthorized third-party applications on corporate issued phones.
- Identified and reported security threats, unsafe conditions or hazards, and other emergency situations.
- Prepared, filed and submitted various reports to maintain records of observations or occurrences.
- Investigated and responded to alarms and other security incidents.
Education
Diploma - Mechatronics And Advanced Manufacturing Technology
Kwantlen Polytechnic University
Cloverdale, BC04.2021
Skills
- Customer Service
- Microsoft Office Proficiency
- Performance Metrics
- Budget Management
- Team Leadership
- Problem Solving
- Scheduling Management
Timeline
Operations Coordinator
Guardteck Security
06.2024 - Current
Dispatcher
Guardteck Security
11.2022 - 06.2024
Mobile Supervisor
Guardteck Security
04.2022 - 11.2022
Diploma - Mechatronics And Advanced Manufacturing Technology
Kwantlen Polytechnic University
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