Harkirat Singh
Vancouver
Summary
Accomplished Business Manager with a proven track record at HQP, enhancing operational efficiency and team productivity by over 30%. Expert in negotiation and customer service, adept at fostering positive relationships and driving business growth. Skilled in project management and employee leadership, consistently achieving and surpassing goals with innovative solutions.
Overview
7
7
years of professional experience
Work History
Business Manager
HQP
01.2020 - 12.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
Customer Service Representative
Swiggy
01.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
BBA - Business Administration
Yorkville University
New Westminster09-2022
Skills
- Customer service
- Project management
- Employee management
- Business development
- Customer relationship management
- Decision-making
- Negotiation
- Issue resolution
- Customer relations
- Sales and marketing
- Business administration
- Marketing management
- Lead generation
- Social media promotion
Languages
English
Professional Working
Punjabi
Elementary
Hindi
Native or Bilingual
Timeline
Business Manager
HQP
01.2020 - 12.2024
Customer Service Representative
Swiggy
01.2018 - 12.2019
BBA - Business Administration
Yorkville University
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