Harkirat Sohal
Brantford,ON
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Expert Driver with background operating loading equipment and managing loads. Record of success in meeting delivery schedules and satisfying clients.
Overview
2
2
years of professional experience
Work History
Truck Driver
Top Star
Mississauga, ON
02.2024 - 02.2025
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
Operations Assistant
Airport Terminal Services (ATS) (Westjet airlines)
Richmond, Canada
02.2024 - 11.2024
- Monitor delays
- Assign ground crew to flights
- Print Load sheets for flights
- Report breaches
Ramp Agent
Airport Terminal Services (ATS)
Richmond, Canada
01.2024 - 11.2024
- Loading and unloading aircraft baggage
- Guiding planes to and from their gates
- Operating baggage carts
Supervisor
Guess Factory
Delta, Canada
08.2023 - 10.2024
- Getting trained to be supervisor
- Assisting the manager in organizing, planning and implementing strategy
- Coordinating retail store operations
- Ensuring store schedules and objectives are met by employees
Dietary aide
Salvation army
Burnaby, Canada
04.2023 - 12.2023
- Teaching patients about nutrition and wellness, and helping patients eat when needed
- Following proper food handling techniques, and ensuring food is labeled correctly
- Delivering food to patients in their rooms
- Participating in departmental quality control audits and procedures
Shift Supervisor
KFC
North Vancouver, Canada
12.2022 - 04.2023
- Support the restaurant general manager in restaurant goals and developing the team
- Organize schedules
- Resolve problems
- Training the associates
- Oversee business operations during the shift
Education
Bachelor of Business -
Kwantlen Polytechnic University
Surrey, BC04-2022
High school diploma or GED -
Tamanawis Secondary School
Surrey, BC06-2019
Skills
- Excellent communication
- Strong analytical and problem-solving
- Organization
- Conflict Resolution
- Excellent People Skills
- Customer Service
- Verbal and Written Communication
- Flexibility
- Bilingual
- Able to lift heavy weights
- Safety inspections
- Route planning
- Emergency management
- Dispatch communication
- Traffic navigation
- Cargo handling
- Critical thinking
Timeline
Truck Driver
Top Star
02.2024 - 02.2025
Operations Assistant
Airport Terminal Services (ATS) (Westjet airlines)
02.2024 - 11.2024
Ramp Agent
Airport Terminal Services (ATS)
01.2024 - 11.2024
Supervisor
Guess Factory
08.2023 - 10.2024
Dietary aide
Salvation army
04.2023 - 12.2023
Shift Supervisor
KFC
12.2022 - 04.2023
Bachelor of Business -
Kwantlen Polytechnic University
High school diploma or GED -
Tamanawis Secondary School
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