Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Harkirat Singh

Brampton,ON

Summary

Results-driven Telecommunication Technician with extensive experience in device installation and troubleshooting at Protel Industries. Demonstrated ability to enhance customer satisfaction through effective communication and problem resolution. Proficient in safety practices and vehicle inspection, ensuring operational excellence and reliability in technical services.

Overview

7
7
years of professional experience

Work History

AZ/DZ Truck Driver

Sunstar Haulers Inc
Brampton, ON
08.2022 - Current
  • Conducted daily pre-trip inspections on vehicles to ensure safe road operation.
  • Communicated with dispatchers to coordinate pickup and delivery schedules.
  • Ensured timely deliveries by following designated routes and adhering to traffic regulations.
  • Participated in training sessions on defensive driving, new truck technologies, and accident prevention techniques.
  • Provided customer service by addressing inquiries about services and directions to destinations.
  • Maintained accurate records of vehicle logs, cargo documentation, and billing statements per regulations.
  • Responded swiftly to emergencies, including severe weather and traffic delays, while maintaining composure.

Telecommunication Technician

Protel Industries - Telus Communications
Markham, Ontario
01.2021 - 07.2022
  • Installed, serviced, and programmed wireless alarm systems in residences using Qolsys technology.
  • Troubleshot existing security systems, replacing faulty components as necessary.
  • Mounted and secured keypad panels, door contacts, and window sensors.
  • Executed service protocols employing proper tools and testing equipment.
  • Delivered exceptional customer service and technical support to clients.
  • Managed escalated customer issues referred by other technicians as a senior technician.
  • Conducted field training sessions for new hires to enhance skill sets.
  • Responded to customer inquiries with accurate information on products and services.

Telecommunications Technician

Link-On Communications Inc.
Etobicoke, Ontario
03.2018 - 01.2021
  • Inspected and tested telecommunication transmission lines for optimal performance.
  • Monitored and adjusted cable transmission and distribution systems to ensure reliability.
  • Adhered to health and safety policies in work environments.
  • Installed and configured security systems, including alarm panels and motion detectors.
  • Mounted and fastened keypad panels and door/window contacts securely.
  • Maintained telecommunications systems, including routers and switches, for seamless operation.
  • Recommended solutions for customer complaints regarding telephone services or technical issues.
  • Created comprehensive documentation for all installed telecommunications systems.

Education

2 Year Diploma - Computer Engineering Technician

Northern College of Applied Arts And Technology
Scarborough
11-2017

Skills

  • Device installation and configuration
  • Troubleshooting and repair
  • Safety practices
  • Valid Ontario 'G' driver's license
  • Driving and transportation management
  • Route planning and management
  • Vehicle inspection techniques
  • Safe driving practices
  • Customer service and inquiries
  • Customer satisfaction strategies
  • Product knowledge expertise
  • Customer complaint resolution

References

References available upon request.

Timeline

AZ/DZ Truck Driver

Sunstar Haulers Inc
08.2022 - Current

Telecommunication Technician

Protel Industries - Telus Communications
01.2021 - 07.2022

Telecommunications Technician

Link-On Communications Inc.
03.2018 - 01.2021

2 Year Diploma - Computer Engineering Technician

Northern College of Applied Arts And Technology

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Harkirat Singh