Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Affiliations
Timeline
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Harkirat Kaur Saggu

Dieppe,NB

Summary

Dedicated and versatile professional with a proven track record in the accounting industry along with hotel and restaurant industry, complemented by valuable experience in the public sector and hotel front desk management. Adept at seamlessly transitioning between diverse roles, I bring a wealth of expertise in hospitality operations, customer service excellence, and administrative efficiency. Known for my strong communication skills, attention to detail, and ability to thrive in fast-paced environments, I am now seeking a full-time or part-time position where I can leverage my multifaceted skill set to contribute effectively and drive success within the organization.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work History

Account Manager

Pro Signs
09.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Supervisor

Swiss chalet
01.2022 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Line cook

Swiss chalet
07.2021 - 01.2022
  • Following the standards of quality of the specific kitchen and the state
  • Managing the designated food stations
  • Ensuring the quality of food
  • Inspecting the food that comes from the kitchen
  • Requesting the supplies and food items necessary on the line.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Restaurant Team Member

Wendy’s
02.2020 - 07.2021
  • Oversee all front and back of the house restaurant operations
  • Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

Server

1234 Dining NBCC
09.2019 - 05.2021
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Volunteer

NBCC Cooking
09.2019 - 09.2020
  • Enhanced community engagement by organizing and leading outreach events.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Front Desk Supervisor

Hyatt Regency Amritsar
07.2018 - 01.2019
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.

Education

Hotel, Resort And Restaurant Management

NBCC Moncton Campus
Moncton, NB
06.2021

Languages And Culture

French School of India
Amritsar, India
02.2019

High School Diploma -

SGHPS
Amritsar, India
04.2018

Commerce- Accounting

SGHPS
Amritsar
04.2018 - 04.2019

Skills

  • Excellent Communication Skills

  • Friendly and professional manner

  • The ability to change my communication style to meet the needs of the customer

  • The ability to deal with a wide range of people regardless of culture, gender or age

  • Clear and precise communicator

  • Excellent listener

  • Professional telephone mannerism

  • I speak three languages including fluent English

  • Employee Scheduling

  • Task Delegation

  • Cost Reduction

  • Employee Performance Evaluations

Hobbies and Interests

Music, Traveling, Helping Local Communities.

Languages

English
Professional Working
French
Elementary
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working

Affiliations

  • CPR- First Aid
  • Food Safety & Handling
  • Smart Serve
  • WHIMS

Timeline

Account Manager

Pro Signs
09.2024 - Current

Supervisor

Swiss chalet
01.2022 - Current

Line cook

Swiss chalet
07.2021 - 01.2022

Restaurant Team Member

Wendy’s
02.2020 - 07.2021

Server

1234 Dining NBCC
09.2019 - 05.2021

Volunteer

NBCC Cooking
09.2019 - 09.2020

Front Desk Supervisor

Hyatt Regency Amritsar
07.2018 - 01.2019

Commerce- Accounting

SGHPS
04.2018 - 04.2019

Hotel, Resort And Restaurant Management

NBCC Moncton Campus

Languages And Culture

French School of India

High School Diploma -

SGHPS

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Harkirat Kaur Saggu