Harkirat Kaur
Ottawa,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front Counter Lead
Diary queen
Winnipeg , MB
11.2022 - 06.2024
- Trained new employees on proper use of POS systems and other operational processes.
- Conducted regular meetings with team members to discuss progress towards goals.
- Resolved customer complaints in a professional manner.
- Assigned tasks and delegated duties to front counter staff.
Food Service Supervisor
Tim Hortons
Winnipeg, Manitoba
02.2021 - 06.2024
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Managed financial aspects such as tracking expenses, calculating costs per meal served.
- Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
Customer Service Representative
24-7 intouch
Winnipeg, Manitoba
06.2023 - 11.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Security Officer
Impact security
Winnipeg , Manitoba
08.2022 - 06.2023
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Responded quickly and effectively to emergency situations, if needed.
- Upheld strong customer service standards while completing screenings.
Receptionist Administrator
Holiday Inn
Mississauga, Ontario
02.2020 - 12.2021
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Assisted with administrative tasks such as data entry into company databases.
- Created spreadsheets to track customer information such as contact details and preferences.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
Education
Bachelor of Computing And Network Communications - Computer Network Electronics Technician
St.lawrence College
Toronto, ON04-2020
Skills
- Strong leadership
- Customer service expertise
- System installations
- Payment Processing
- Document Management
- Invoice Verification
Certifications
- Food handler
- Security investigator
- First aid CPR
- Computer technician
Timeline
Customer Service Representative
24-7 intouch
06.2023 - 11.2023
Front Counter Lead
Diary queen
11.2022 - 06.2024
Security Officer
Impact security
08.2022 - 06.2023
Food Service Supervisor
Tim Hortons
02.2021 - 06.2024
Receptionist Administrator
Holiday Inn
02.2020 - 12.2021
Bachelor of Computing And Network Communications - Computer Network Electronics Technician
St.lawrence College