Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harkirat Kaur

Summary

Perceptive Technical Advisor with 7 years ridding technical processes and documentation of flaws. Dedicated to optimizing technical throughput via careful observation and iterative improvements. Known for enhancing business functions without ballooning budgetary requirements.

Overview

8
8
years of professional experience

Work History

Partner Support Technical Specialist

Geotab
09.2021 - Current
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.

MAC+ Technical Support Advisor

Kelly Services
01.2021 - 08.2021
  • Acted as the primary point of contact for the initial assessment and prioritization of technical issues.
  • Conducted a preliminary review of technical guidelines to ensure adherence to information security standards and industry best practices.
  • Provided specialized technical support for Mac, iOS, and cloud-related inquiries, leveraging expertise in "Here to Help" skills.
  • Proficiently isolated and diagnosed hardware and software issues by executing diagnostic tests and determining the root causes.
  • Analyzed and systematically troubleshooted all technical issues falling within the scope of support, ensuring timely resolution.
  • Employed screen sharing technology to guide customers effectively and enhance their understanding of issue resolution procedures.
  • Effectively identified situations necessitating escalation to other specialized departments, ensuring swift resolution and customer satisfaction.
  • Documented and logged each support case, maintaining comprehensive records.
  • Enhanced customer experience by imparting knowledge and insights regarding the nature of the reported issues.
  • Facilitated repair procedures as needed, streamlining the resolution process and minimizing downtime.

Technical Coordinator

Techies InfoTech
06.2016 - 12.2018
  • Oversaw work of technical team and tracked progress against assignment objectives.
  • Established troubleshooting strategies to help team members deal swiftly with common problems.
  • Assessed and analyzed customer requirements to develop effective project plans.
  • Authored, revised, and maintained detailed project documentation to ensure accurate and up-to-date records.
  • Utilized digital media marketing tools for promotional activities.
  • Proficiently employed WordPress, a content management system (CMS), to create and manage websites.
  • Undertook maintenance and upgrades of live websites and executed alterations as per client demands.
  • Coordinated multifaceted projects involving technologies such as Arduino, AVR, AMR, and 8051 microcontrollers, in conjunction with various sensors including IR, Photoresistors, and temperature sensors.
  • Assumed responsibility for developing and rigorously testing code in diverse hardware integration scenarios, including servo/DC/gear motors, LCDs, LEDs, oscillators, relays, and keypads, to achieve desired outcomes.
  • Designed single-layer PCBs, encompassing the entire process from layout design to etching and component assembly, ensuring optimal performance and functionality.

Intern

Capital Via Global Research Limited
08.2015 - 12.2015
  • Identified and promptly addressed technical issues, offering on-call support to clients.
  • Conducted in-depth analysis of issues to systematically identify and isolate their root causes.
  • Responded to client inquiries by comprehensively understanding their urgent needs and providing optimal solutions.
  • Recommended and executed client plan upgrades, with a relentless focus on enhancing client satisfaction.
  • Maintained customer relationships with a commitment to establishing long-term partnerships.
  • Efficiently Managed multiple cases simultaneously.
  • Collaborated with cross-functional teams to analyze complex problems and develop effective solutions.
  • Engaged with customers via phone, email, or in-person interactions to provide valuable information and assistance.

Education

Master of Science - Engineering

University of Windsor
Windsor, ON
09.2020

Skills

  • Apple IOS
  • MS Office Proficiency
  • Technical Diagnostics

Timeline

Partner Support Technical Specialist

Geotab
09.2021 - Current

MAC+ Technical Support Advisor

Kelly Services
01.2021 - 08.2021

Technical Coordinator

Techies InfoTech
06.2016 - 12.2018

Intern

Capital Via Global Research Limited
08.2015 - 12.2015

Master of Science - Engineering

University of Windsor
Harkirat Kaur