Harkirat Kaur
Summary
Perceptive Technical Advisor with 7 years ridding technical processes and documentation of flaws. Dedicated to optimizing technical throughput via careful observation and iterative improvements. Known for enhancing business functions without ballooning budgetary requirements.
Overview
8
8
years of professional experience
Work History
Partner Support Technical Specialist
Geotab
Waterloo, ON
09.2021 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
MAC+ Technical Support Advisor
Kelly Services
Remote
01.2021 - 08.2021
- Acted as the primary point of contact for the initial assessment and prioritization of technical issues.
- Conducted a preliminary review of technical guidelines to ensure adherence to information security standards and industry best practices.
- Provided specialized technical support for Mac, iOS, and cloud-related inquiries, leveraging expertise in "Here to Help" skills.
- Proficiently isolated and diagnosed hardware and software issues by executing diagnostic tests and determining the root causes.
- Analyzed and systematically troubleshooted all technical issues falling within the scope of support, ensuring timely resolution.
- Employed screen sharing technology to guide customers effectively and enhance their understanding of issue resolution procedures.
- Effectively identified situations necessitating escalation to other specialized departments, ensuring swift resolution and customer satisfaction.
- Documented and logged each support case, maintaining comprehensive records.
- Enhanced customer experience by imparting knowledge and insights regarding the nature of the reported issues.
- Facilitated repair procedures as needed, streamlining the resolution process and minimizing downtime.
Technical Coordinator
Techies InfoTech
Mohali
06.2016 - 12.2018
- Oversaw work of technical team and tracked progress against assignment objectives.
- Established troubleshooting strategies to help team members deal swiftly with common problems.
- Assessed and analyzed customer requirements to develop effective project plans.
- Authored, revised, and maintained detailed project documentation to ensure accurate and up-to-date records.
- Utilized digital media marketing tools for promotional activities.
- Proficiently employed WordPress, a content management system (CMS), to create and manage websites.
- Undertook maintenance and upgrades of live websites and executed alterations as per client demands.
- Coordinated multifaceted projects involving technologies such as Arduino, AVR, AMR, and 8051 microcontrollers, in conjunction with various sensors including IR, Photoresistors, and temperature sensors.
- Assumed responsibility for developing and rigorously testing code in diverse hardware integration scenarios, including servo/DC/gear motors, LCDs, LEDs, oscillators, relays, and keypads, to achieve desired outcomes.
- Designed single-layer PCBs, encompassing the entire process from layout design to etching and component assembly, ensuring optimal performance and functionality.
Intern
Capital Via Global Research Limited
Madhya Pradesh
08.2015 - 12.2015
- Identified and promptly addressed technical issues, offering on-call support to clients.
- Conducted in-depth analysis of issues to systematically identify and isolate their root causes.
- Responded to client inquiries by comprehensively understanding their urgent needs and providing optimal solutions.
- Recommended and executed client plan upgrades, with a relentless focus on enhancing client satisfaction.
- Maintained customer relationships with a commitment to establishing long-term partnerships.
- Efficiently Managed multiple cases simultaneously.
- Collaborated with cross-functional teams to analyze complex problems and develop effective solutions.
- Engaged with customers via phone, email, or in-person interactions to provide valuable information and assistance.
Education
Master of Science - Engineering
University of Windsor
Windsor, ON09.2020
Skills
- Apple IOS
- MS Office Proficiency
- Technical Diagnostics
Timeline
Partner Support Technical Specialist
Geotab
09.2021 - Current
MAC+ Technical Support Advisor
Kelly Services
01.2021 - 08.2021
Technical Coordinator
Techies InfoTech
06.2016 - 12.2018
Intern
Capital Via Global Research Limited
08.2015 - 12.2015
Master of Science - Engineering
University of Windsor