Perceptive Technical Advisor with 7 years ridding technical processes and documentation of flaws. Dedicated to optimizing technical throughput via careful observation and iterative improvements. Known for enhancing business functions without ballooning budgetary requirements.
Overview
8
8
years of professional experience
Work History
Partner Support Technical Specialist
Geotab
09.2021 - Current
Responded to customer inquiries and provided technical assistance over phone and in person.
Diagnosed and troubleshot hardware, software and network issues.
MAC+ Technical Support Advisor
Kelly Services
01.2021 - 08.2021
Acted as the primary point of contact for the initial assessment and prioritization of technical issues.
Conducted a preliminary review of technical guidelines to ensure adherence to information security standards and industry best practices.
Provided specialized technical support for Mac, iOS, and cloud-related inquiries, leveraging expertise in "Here to Help" skills.
Proficiently isolated and diagnosed hardware and software issues by executing diagnostic tests and determining the root causes.
Analyzed and systematically troubleshooted all technical issues falling within the scope of support, ensuring timely resolution.
Employed screen sharing technology to guide customers effectively and enhance their understanding of issue resolution procedures.
Effectively identified situations necessitating escalation to other specialized departments, ensuring swift resolution and customer satisfaction.
Documented and logged each support case, maintaining comprehensive records.
Enhanced customer experience by imparting knowledge and insights regarding the nature of the reported issues.
Facilitated repair procedures as needed, streamlining the resolution process and minimizing downtime.
Technical Coordinator
Techies InfoTech
06.2016 - 12.2018
Oversaw work of technical team and tracked progress against assignment objectives.
Established troubleshooting strategies to help team members deal swiftly with common problems.
Assessed and analyzed customer requirements to develop effective project plans.
Authored, revised, and maintained detailed project documentation to ensure accurate and up-to-date records.
Utilized digital media marketing tools for promotional activities.
Proficiently employed WordPress, a content management system (CMS), to create and manage websites.
Undertook maintenance and upgrades of live websites and executed alterations as per client demands.
Coordinated multifaceted projects involving technologies such as Arduino, AVR, AMR, and 8051 microcontrollers, in conjunction with various sensors including IR, Photoresistors, and temperature sensors.
Assumed responsibility for developing and rigorously testing code in diverse hardware integration scenarios, including servo/DC/gear motors, LCDs, LEDs, oscillators, relays, and keypads, to achieve desired outcomes.
Designed single-layer PCBs, encompassing the entire process from layout design to etching and component assembly, ensuring optimal performance and functionality.
Intern
Capital Via Global Research Limited
08.2015 - 12.2015
Identified and promptly addressed technical issues, offering on-call support to clients.
Conducted in-depth analysis of issues to systematically identify and isolate their root causes.
Responded to client inquiries by comprehensively understanding their urgent needs and providing optimal solutions.
Recommended and executed client plan upgrades, with a relentless focus on enhancing client satisfaction.
Maintained customer relationships with a commitment to establishing long-term partnerships.
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation