Harkirat Bains
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Support Advisor
Concentrix
01.2021 - 03.2024
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Played key role in addressing customer concerns and be accountable for problem solving and/or raising matters to appropriate people
- Worked effectively as a team, learnt from other’s knowledge and supported co-workers to resolve customer issues, and improved efficiency together
- Supported customers according to their needs through written responses as well via e-mail after evaluating their problems and also provided them proper knowledge of products and services offered by company.
- Participated in regular training sessions to stay up-to-date on industry developments and emerging trends related to support practices.
IT Help Desk
MicroServe Technologies
09.2018 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
Post Degree Diploma - Project Management
Douglas College
New Westminster, BC08.2019
Graduate Certification in Network Engineering -
FOCUS Alternate
Langley, BC08.2018
Bachelor of Science - COMPUTER SCIENCE
Chitkara University
Chandigarh, IN06.2017
Skills
- CRM Software
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Microsoft Excel
- Computer Proficiency
- Data Entry
- Client Relations
- Appointment Scheduling
- Complaint Handling
- Money handling abilities
- Follow-up skills
- Payment Processing
- Data Entry and Maintenance
- Customer Retention Strategies
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Timeline
Customer Support Advisor
Concentrix
01.2021 - 03.2024
IT Help Desk
MicroServe Technologies
09.2018 - 12.2020
Post Degree Diploma - Project Management
Douglas College
Graduate Certification in Network Engineering -
FOCUS Alternate
Bachelor of Science - COMPUTER SCIENCE
Chitkara University