Summary
Overview
Work History
Education
Skills
Key Accomplishment
References
Languages
Timeline
Generic

Harkawaljeet Brar

Kitchener,ON

Summary

A customer focused professional who possesses a strong sense of urgency regarding customer satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. I am someone who has a track record of creating a work culture that rewards teamwork and cooperation. As an experienced professional, I fully understand the importance of appearance and behavior in creating a positive impression in any face to face role; this is why I work hard at appearing professional, well dressed and well spoken. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

7
7
years of professional experience

Work History

Store Manager

Tim Hortons
11.2021 - 12.2023
  • Managed store operations and promoted products through advertising.

Store Manager

MOZAIC Kebab
01.2020 - 11.2021
  • Managed store operations, resolved complaints, and trained staff.

Assistant Manager

MOZAIC Kebab
09.2017 - 12.2020
  • Assisted manager in various tasks including staff management, customer service, and stock control.

Customer Representative

Oporto
12.2016 - 01.2017
  • Assisted manager in day-to-day operations and maintained health and safety regulations.

Room Attendant

Quadrant Hotel
  • Responsible for maintaining cleanliness of hotel rooms and common areas.

Team Member - Customer Service

Indian Cuisine
01.2015
  • Welcomed customers, informed them of deals, and managed orders and cash handling.

Education

FOOD HANDLER CERTIFICATE - Food Safety Management

Canadian Institute Of Food Safety
Canada
09.2023

NZQA Level 7: Diploma in Business Management -

ICNZ College
01.2016

BBA - Business Management

PUNJAB UNIVERSITY
CHANDIGARH
03.2013

Skills

  • Ability to deal with the customers in an effective way
  • Capable to maintain the tastes and preferences of customers
  • Highly skilled in resolving customer complaints and addressing questions
  • Hands on experience in preparing common fast-food items
  • Understand the mindset of customers
  • Relay information in a concise and clear manner
  • Remain calm, courteous, and respectful always (even when customers are angry and argumentative)
  • Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines)
  • Quickly research and investigate issues that concern a customer
  • Customer Service
  • Sales & Marketing
  • Business Development
  • Operations & Office Management
  • Relationship Management
  • Handling Complaints
  • Training & Development
  • Inventory / Stock Control
  • Office Administration
  • Data Entry Skills
  • Hospitality & Hotel Skills
  • Public Relations & Brand

Key Accomplishment

Pragmatic understanding of the customer service ethos with ability to listen and empathize., Able to work under pressure, think clearly and remain composed, Builds on strengths and develops weaknesses., Customer focused, Understand and is responsive. To customer's objective and needs, quickly solves customer's problem., Patient, flexible, accurate, reliable, punctual, honest and able to deal with a wide range of people., Identifies what needs to be done and acts before being asked., Willing and able to take on responsibility and to complete tasks to a high standard., Able to manage multiple tasks, utilize excellent time and personal management strategies to achieve a high degree of efficiency and effectiveness in all work., Honest, trustworthy, respectful, patient, accurate, positive thinker, reliable, punctual, able to work well under pressure and remain pleasant and approachable, Able to work successfully in a team and equally able to work independently, with customer service experience and the ability to guide, lead, motivate, and impart skills and information, A people's person by nature with the ability to quickly build rapport with clients and co-workers

References

  • Amanpreet Kaur, Manager, 7788900797
  • Karanveer Kaur, Supervisor 4379890255

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Store Manager

Tim Hortons
11.2021 - 12.2023

Store Manager

MOZAIC Kebab
01.2020 - 11.2021

Assistant Manager

MOZAIC Kebab
09.2017 - 12.2020

Customer Representative

Oporto
12.2016 - 01.2017

Team Member - Customer Service

Indian Cuisine
01.2015

Room Attendant

Quadrant Hotel

FOOD HANDLER CERTIFICATE - Food Safety Management

Canadian Institute Of Food Safety

NZQA Level 7: Diploma in Business Management -

ICNZ College

BBA - Business Management

PUNJAB UNIVERSITY

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Harkawaljeet Brar