Karan Singh
Delta
Summary
Dynamic Field Service Technician with a proven track record at NCR Atleos, specializing in enhancing ATM functionality and resolving technical issues. Skilled in troubleshooting and repair, coupled with a positive attitude, I excel in fostering customer satisfaction and promoting continuous learning. Successfully managed sensitive user data, embodying problem-solving and adaptability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Service Technician
NCR Atleos
08.2023 - Current
- Enhanced ATM functionality by performing regular maintenance and updates on software and hardware systems.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Contributed to customer satisfaction by promptly responding to service calls and resolving ATM issues.
Help Desk Technician
Asurion
09.2021 - 12.2023
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Technical Specialist
Concentrix
09.2020 - 09.2021
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Resolved 25 technical support inquiries per day.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
Education
Associate of Arts - Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None08-2019
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Jira
- Trello
- Confluence
- networking
- Opera cloud
Languages
Certification
CCNA and BITS AND BYTS OF COMPUTER FUNDAMENTAL
Timeline
Field Service Technician
NCR Atleos
08.2023 - Current
Help Desk Technician
Asurion
09.2021 - 12.2023
Technical Specialist
Concentrix
09.2020 - 09.2021
CCNA and BITS AND BYTS OF COMPUTER FUNDAMENTAL
Associate of Arts - Business
Conestoga College Institute of Technology And Advanced Learning
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