Harkanvaljeet Kaur Jawandha
Moncton,NB
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Popeyes Lousiana Kitchen
02.2019 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted team performance by developing customer service training materials and conducting service training.
Supervisor
Harvey's Restaurant
01.2023 - 01.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor
Subway
01.2023 - 01.2024
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Microsoft Office - Microsoft Office
CCBST
Brampton, ON09.2021
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
Alpha College
Scarborough01.2020
Skills
- Multitasking
- Organizational Skills
- Teamwork and Collaboration
- Staff Management
- Data Analytics
- Business Development
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Elementary
Certification
- Licensed Smart serve
- Food Handling
- Safe serve
- First Aid
- CPR and AED
Timeline
Supervisor
Harvey's Restaurant
01.2023 - 01.2024
Supervisor
Subway
01.2023 - 01.2024
Supervisor
Popeyes Lousiana Kitchen
02.2019 - 01.2023
Microsoft Office - Microsoft Office
CCBST
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
Alpha College
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