Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harkamal Sidhu

Kelowna,BC

Summary

Accomplished General Manager at Papa John's Pizza, demonstrating exceptional leadership and operations management skills. Spearheaded strategies boosting sales and profitability, achieving high employee satisfaction. Proven track record in problem resolution and team building, enhancing customer relations and operational efficiency.

Overview

14
14
years of professional experience

Work History

General Manager

Papa John's Pizza
08.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Manager

Tim Hortons
06.2019 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Customer Support Engineer

HCL Infosystems
11.2010 - 05.2019
  • Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
  • Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
  • Answered incoming support inquiries via chat, phone and email.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Implemented a feedback loop with customers to continually improve support experience and exceed expectations.
  • Worked closely with product development teams to communicate customer insights, leading to continuous product enhancements based on user feedback.

Education

3 Year Diploma in Electronics And Communication - Engineering

JR Polytechnic College,
Punjab, India
06.2010

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player

Languages

English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

General Manager

Papa John's Pizza
08.2023 - Current

Assistant Manager

Tim Hortons
06.2019 - 09.2022

Customer Support Engineer

HCL Infosystems
11.2010 - 05.2019

3 Year Diploma in Electronics And Communication - Engineering

JR Polytechnic College,

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Harkamal Sidhu