Summary
Overview
Work History
Education
Skills
Languages
Volunteer work
Additional Information
Timeline
Generic

Harkamal Mann

Osoyoos,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Over 5 years of experience dealing with customers and elevating their experience. Able to take on many leadership roles and extra responsibilities.

Overview

5
5
years of professional experience

Work History

Team Member

KFC
05.2023 - 06.2024
  • Had many supervisor level responsibilities.
  • Was often placed in charge of the whole restaurant and displayed leadership skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Was able to complete all tasks without guidance.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.

Pool Attendant

Watermark Beach Resort Hotel
05.2022 - 09.2022
  • Moved umbrellas and lounge chairs at request of guests.
  • Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
  • Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
  • Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
  • Enhanced pool safety by enforcing pool rules and regulations diligently.
  • Checked side duty list for opening and closing procedures.
  • Collected and replenished pool towels while monitoring inventory to minimize loss.
  • Always kept pool clean and did extra cleaning tasks

Team Member

Tim Hortons
05.2019 - 09.2021
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

High School Diploma -

Osoyoos Secondary School
Osoyoos, BC
06.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Cleaning
  • Leadership Qualities
  • Workplace Safety
  • Heavy Lifting
  • Training and mentoring
  • Complaint resolution
  • Equipment Operation
  • Equipment Maintenance

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual

Volunteer work

Paul’s Greenhouse 2014-Present 100+ hours

I have helped at all departments of the greenhouse and learned many applicable skills.

Reference: Amritpal Gill

250-485-7393

I have volunteered my time to help out around the school at many events like, the Terry Fox Run and Storm the Wall.

I have volunteered at the United Church of Osoyoos multiple times and have helped move products around.

Additional Information

Reference from KFC

Brenda Dorosz

dorosz@persona.ca

250-498-1261

Timeline

Team Member

KFC
05.2023 - 06.2024

Pool Attendant

Watermark Beach Resort Hotel
05.2022 - 09.2022

Team Member

Tim Hortons
05.2019 - 09.2021

High School Diploma -

Osoyoos Secondary School

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Harkamal Mann