Satvir Kaur
Calgary,AB
Summary
Outgoing Hairstylist skilled in studying facial features and hair condition to determine hairstyles and treatments for individual clients. Upsells salon products and promotes business to exceed sales goals. Engages in light conversation to establish trust, likability and loyalty with customers.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Harry Rosen
Calgary, AB
10.2022 - 06.2023
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Directed customer service staff activities, including training, coaching and performance management.
- Identified opportunities to increase sales through cross-selling products or services.
- Handled customer inquiries and complaints in a professional manner.
Office Administrator
Max Physiotherapy
Calgary, AB
10.2020 - 09.2022
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
Education
Hairstylist Student
MC College
Calgary, ABSkills
- Quality Assurance
- Recordkeeping
- Excellent Communication
- Teamwork and Collaboration
- Self-Directed
- Organizational Skills
- Training & Development
- Supervision and leadership
- Communication
- Organization and Time Management
Timeline
Customer Service Lead
Harry Rosen
10.2022 - 06.2023
Office Administrator
Max Physiotherapy
10.2020 - 09.2022
Hairstylist Student
MC College
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