Hi, I’m
Harjot Singh
Professional With Experience Of Reporting, Workforce Management And Operations.
Brampton,Ontario
Summary
A knowledgeable professional who can successfully gather, review, and model information to make proactive adjustments to workforce strategies while driving meaningful insights from various data streams. A highly organized and skilled person with excellent critical thinking, problem-solving, and planning abilities. Having over four years of full-time experience in workforce management and operations roles. A professional with an educational background in computer science and mechanical engineering with good mathematical ability. Offering exceptional communication and soft skills along with a zeal to learn and adapt to new technologies.
Overview
4
years of professional experience
6
years of post-secondary education
3
Languages
Work History
Summitt Energy , Mississauga, ON
Operations Coordinator
2022.10 - Current (1 year & 11 months)
Job overview
- Performing the operational work for natural gas, electricity, and home service, as well as any other products developed for relevant markets.
- Daily customer enrollment activities including enrollments, price changes, de-enrollment, billing, settlements, and enrollment rejections with the utilities.
- Effective handling of all customer data, including confidential account information, meter data, and billing information.
- Assist with data clean-up activities, and work to maintain overall integrity of system data.
- Assist with addressing queries from other departments regarding enrollment issues.
- Support the Manager and Operations Analysts in performing and adhering to administration processes related to customer contracts, in response to customer and/or utility requests.
- Assist in improving the efficiency of activities, while ensuring consistent application of policies, procedures, and processes between lines of business and geographic locations, within markets.
Amazon, Hyderabad, Telangana
Workforce Management Analyst- Reporting
2020.01 - 2021.12 (1 year & 11 months)
Job overview
- Created a detailed business analysis, outlining problems, opportunities and solutions for a business requirements.
- Suggesting Workforce changes to operations and forecasting Inbound volumes maintaing 95% SLA and Accuracy of 99.85%.
- Planning and monitoring smooth operation of various ML operational activities.
- Variance analysis and root cause analysis of various usual and unusual events during the weekly cycles.
- Reporting and measuring process efficiency and accuracy.
- Visualizing using dashboard created with various data visualization tools like Amazon Quicksight, Power BI and Tableau.
- Defining business requirements and reporting them back to stakeholders.
- Partner with various stakeholder teams across business units (sales, finance, security, compliance) to generate analysis and documentation collaboratively, communicating effectively with production, managerial, and executive teams.
- Continuously evaluate, analyses, and communicate system needs, and maintain system procedures, including monthly status reports.
- Author and update internal and external documentation; supply requirements and documentation.
- Daily system analytics to maximise effectiveness and troubleshoot
Develop deep and lasting connections with partners for optimal systems integration, and respond to inquiries and concerns with research and recommendations. - Have working knowledge of SQL (T-SQL, MySQL, PostgreSQL, HiveQL, etc.) and experience analyzing complex data sets
- Experienced with data visualization tools such as Tableau, Quicksight, Microstrategy, or equivalent tools.
- Experienced with Excel and VBA.
- Proven analytical and quantitative skills and an ability to use hard data and metrics to back up assumptions, develop business cases, and complete root cause analyses.
Amazon, Hyderabad, Telangana
Workforce Real Time Analyst
2019.07 - 2020.01 (6 months)
Job overview
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Organized positions by factors such as salary and status to develop effective categories and operational strategies.
- Delivered targeted advice on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
- Produced reports to support smooth operations and internal process movements.
- Monitored multiple programs simultaneously while achieving 95% SLA levels.
- Trained and mentored newly joined workforce team members by providing onboarding to shadow training.
- Built multiple dashboards to monitor SL levels and metrics with automation in Excel.
Amazon, Hyderabad, TELANGANA
Machine Learning Data - Subject Matter Expert
2018.12 - 2019.07 (7 months)
Job overview
- Supported enterprise and business goals by introducing new SOPs.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Supported teams in the continuous delivery of quality and SLA, enhancing usage and introducing best practices.
- Monitored and tracked team member progress to identify improvement opportunities.
- Worked with multidisciplinary teams in the new SOPs rollout, effectively addressing inquiries and facilitating knowledge transfers.
- Acted as communication POC for a team of 25 members with management.
- Provided floor support, clarifying doubts, enquiries and concerns related to multiple ML operation processes.
Amazon, Hyderabad, TELANGANA
Machine Learning Data Associate
2018.07 - 2018.12 (5 months)
Job overview
- prototyped machine learning applications and quickly determined application viability.
- collaborating with multi-disciplinary product development teams to identify performance improvement opportunities and integrate trained models.
- Check annotated videos in accordance with the customer's requirements;
- report mistakes in accordance with an appropriate mistake policy;
- Verify videos that meet customer requirements and sent videos with mistakes back to Data Annotators;
- report to the Line Manager in case of noticing systematical misunderstanding from the DAs' side;
- track customer requirements sources (documents, chats) for updates daily;
- fulfill special tasks that differ from standard annotation.
Education
University Canada West , Vancouver, BC
MBA
2022.01 - Current (2 years & 8 months)
University Overview
- Continuing education Online
Chandigarh University , Mohali
Bachelor of Engineering from Computer Science
2015.08 - 2018.01 (2 years & 5 months)
Chandigarh College of Eng. & Tech , Chandigarh
Polytechnic Diploma 3 Years from Mechanical Engineering
2008.08 - 2011.05 (2 years & 9 months)
Skills
Measuring Accuracy and efficiency
Timeline
Operations Coordinator
Summitt Energy
2022.10 - Current (1 year & 11 months)
University Canada West
MBA
2022.01 - Current (2 years & 8 months)
Workforce Management Analyst- Reporting
Amazon
2020.01 - 2021.12 (1 year & 11 months)
Workforce Real Time Analyst
Amazon
2019.07 - 2020.01 (6 months)
Machine Learning Data - Subject Matter Expert
Amazon
2018.12 - 2019.07 (7 months)
Machine Learning Data Associate
Amazon
2018.07 - 2018.12 (5 months)
Chandigarh University
Bachelor of Engineering from Computer Science
2015.08 - 2018.01 (2 years & 5 months)
Chandigarh College of Eng. & Tech
Polytechnic Diploma 3 Years from Mechanical Engineering
2008.08 - 2011.05 (2 years & 9 months)
Additional Information
Requests for work references and additional information will be honored.
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