Results-driven professional with extensive expertise in operations management, workforce analytics, human resources, and customer service leadership. Over 8 years of proven experience in operational efficiency, data-driven decision-making, and strategic workforce management. Adept in contact center, KPO & supply chain operations, workforce planning, policy development, and technology solutions.
Hi, I’m
Harjot Singh
Management Professional
Brampton,Ontario
Summary
Overview
7
years of professional experience
9
years of post-secondary education
3
Languages
Work History
Amazon CanadaHamilton, Ontario
Manager of Operations
08.2023 - Current
Job overview
- Oversee daily operations, enhancing team efficiency and compliance with company standards.
- Reduced labor costs through strategic staff scheduling, maintaining service excellence.
- Improved customer satisfaction by resolving issues swiftly and refining processes.
- Conduct operational audits to ensure adherence to regulations and policies.
- Streamlined inventory management, reducing discrepancies and boosting order accuracy.
- Mentored team members in best practices and career development, resulting in a motivated workforce and reduced turnover rates.
- Spearheaded operational audits, ensuring compliance and achieving substantial improvements in regulatory adherence.
- Analyzed team performance metrics, implementing targeted training that led to noticeable gains in efficiency and productivity.
- Fostered a collaborative team environment, enhancing morale and driving a culture of continuous improvement among staff.
- Developed a new staff scheduling model, optimizing labor allocation and maintaining service excellence while reducing costs.
- Optimized operational workflows, significantly enhancing team productivity and ensuring compliance with company standards.
City of Toronto
Human Resources Consultant (Workforce Analytics and Insights)
02.2023 - 08.2023
Job overview
- Consulted extensively with stakeholders to identify and fulfill workforce data and analytical reporting needs.
- Developed, programmed, and maintained comprehensive databases using MS Access and Excel, ensuring data integrity and accuracy.
- Delivered impactful data-driven insights, enhancing decision-making across various client departments.
- Managed sensitive and confidential data requests with discretion and professionalism.
- Actively participated in corporate projects, providing workforce data expertise to support strategic objectives.
- Streamlined data reporting processes, significantly improving efficiency and accuracy in workforce analytics.
- Fostered partnerships with cross-functional teams to ensure alignment on workforce data needs, enhancing overall project outcomes.
- Maintained rigorous data integrity protocols while managing sensitive information, ensuring compliance with privacy standards.
- Streamlined workforce data reporting, achieving noticeable gains in efficiency and delivering timely insights for strategic decision-making.
- Analyzed complex datasets to uncover trends, providing actionable recommendations that enhanced workforce planning and resource allocation.
Summitt Energy
Operations Coordinator
10.2022 - 02.2023
Job overview
- Managed daily customer enrollment, ensuring data accuracy and operational efficiency.
- Implemented process improvements, boosting client satisfaction and streamlining operations.
- Ensured compliance in contract administration, billing, and utility communications.
- Enhanced customer enrollment processes, achieving measurable operational improvements.
- Fostered a collaborative environment, encouraging team contributions that led to innovative policy enhancements and smoother interdepartmental operations.
Amazon Canada
Workforce Management Analyst
01.2020 - 12.2021
Job overview
- Optimized workforce strategies, ensuring 95% SLA compliance through detailed analysis.
- Forecasted inbound volumes with 99.85% accuracy, enabling proactive workforce adjustments.
- Created dashboards with QuickSight and Tableau, enhancing performance metric visibility.
- Streamlined scheduling processes, improving operational efficiency and SLA adherence.
- Analyzed data trends for informed decision-making and improved resource allocation.
- Implemented advanced scheduling techniques, resulting in improved operational efficiency and consistent SLA compliance.
- Conducted comprehensive data analysis to inform workforce strategies, enabling informed decision-making and measurable improvements in resource allocation.
- Designed and launched interactive dashboards using Power BI, enhancing real-time visibility of key performance metrics and driving accountability.
- Fostered cross-department collaboration for performance metrics tracking, strengthening communication and shared ownership of goals.
- Provided training on new analytical tools, promoting a culture of continuous improvement and empowering team members with essential skills.
- Streamlined workforce management processes, leading to substantial improvements in SLA compliance and operational efficiency.
Amazon Canada
Workforce Real-Time Analyst
07.2019 - 01.2020
Job overview
- Adjusted staffing for optimal service, achieving 95% SLA consistently.
- Monitored programs, ensuring high service levels and operational efficiency.
- Advised on workforce strategies, enhancing responsiveness to demand.
Amazon
SME Machine Learning
12.2018 - 07.2019
Job overview
- Developed SOPs enhancing team efficiency and alignment with goals.
- Facilitated communication between management and 25-member team.
- Improved team dynamics through strategic communication methods.
Education
University Canada WestVancouver, BC
Master of Business Administration from Business Administration And Management
01.2022 - 07.2025
University Overview
Chandigarh UniversitySAS Nagar, PB
Bachelor of Engineering from Computer Science
08.2015 - 05.2018
University Overview
Graduated with honours
Chandigarh College of Eng. & Tech
Polytechnic Diploma from Mechanical Engineering
08.2008 - 05.2011
University Overview
Skills
Timeline
Manager of Operations
Amazon Canada
08.2023 - Current
Human Resources Consultant (Workforce Analytics and Insights)
City of Toronto
02.2023 - 08.2023
Operations Coordinator
Summitt Energy
10.2022 - 02.2023
University Canada West
Master of Business Administration from Business Administration And Management
01.2022 - 07.2025
Workforce Management Analyst
Amazon Canada
01.2020 - 12.2021
Workforce Real-Time Analyst
Amazon Canada
07.2019 - 01.2020
SME Machine Learning
Amazon
12.2018 - 07.2019
Chandigarh University
Bachelor of Engineering from Computer Science
08.2015 - 05.2018
Chandigarh College of Eng. & Tech
Polytechnic Diploma from Mechanical Engineering
08.2008 - 05.2011
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
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