HARJOT TOOR
Etobicoke,ON
Summary
Dynamic professional with a proven track record in customer service and relationship building at A One Furniture LTD CO. Skilled in problem-solving and organizational leadership, I have enhanced customer loyalty through effective conflict resolution and staff development. Committed to fostering positive experiences and driving team success in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Manager Administrator
A One Furniture LTD CO.
Toronto, ON
09.2015 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Tutor
Busy Bee Learning Center
Brampton, ON
05.2013 - 03.2014
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Organized after-school tutoring programs to provide additional support to students struggling with specific subjects.
Cashier
Asian Food Center
Etobicoke, ON
05.2013 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor Of Science - Biology
York University Keele Campus
Toronto, ONSkills
- Organizational leadership
- Staff development
- Customer service
- Relationship building
- Team oversight
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer relationship management
- Conflict resolution
- Goal setting
- Professionalism
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
Dedicated and customer-focused professional with strong communication and problem-solving skills. Due to Crohn’s disease, I have had to take breaks from university and work, but I have developed resilience, adaptability, and a deep appreciation for providing excellent service. Now eager to apply my skills in a dynamic customer service role.
Timeline
Manager Administrator
A One Furniture LTD CO.
09.2015 - Current
Tutor
Busy Bee Learning Center
05.2013 - 03.2014
Cashier
Asian Food Center
05.2013 - 08.2013
Bachelor Of Science - Biology
York University Keele Campus