Harjot Singh
Sherwood Park,AB
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.
Overview
11
11
years of professional experience
Work History
Area Manager
Delta Cedar ltd.(Subway)
2015.12 - 2024.01
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Oversaw budget planning, strategy development, community outreach for organization.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Repair Technician
Fateh Motors
2012.12 - 2015.10
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
- Prioritized urgent or high-priority jobs to ensure minimal disruption for customers experiencing critical issues with their devices.
Education
Master of Science - Mechanical Engineering Technology
University of Glasgow
Glasgow,UK11.2018
Bachelor of Science - Mechanical Engineering
Punjab Engineering College
Chandigarh,India05.2015
High School Diploma -
Government Polytechnic College
Mohali, Punjab08.2012
Skills
- Leadership skills
- Customer Service
- Digital Sales
- Staff Management
- Process Improvement
- Operations
- Goals and performance
- Team Recruiting and Onboarding
- B to B sales
- Interpersonal Communication
- Product and Service Promotion
- Market intelligence
Accomplishments
- Supervised team of 22 staff members.
- Achieved 20% sales increase by marketing and better customer service.
- Trained over 20 employees for brand standards whom are excelling in company.
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Area Manager
Delta Cedar ltd.(Subway)
2015.12 - 2024.01
Repair Technician
Fateh Motors
2012.12 - 2015.10
Master of Science - Mechanical Engineering Technology
University of Glasgow
Bachelor of Science - Mechanical Engineering
Punjab Engineering College
High School Diploma -
Government Polytechnic College