Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

HARJOT SINGH HUNDAL

Bedford,NS

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.


Moreover, developed strong technical and operational skills within fast-paced manufacturing environment. Demonstrated ability to maintain and troubleshoot complex machinery, ensuring optimal performance and minimal downtime. Seeking to transition these skills into new field, bringing focus on efficiency and teamwork.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Proxi Mobile
09.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Machine Operator

Jade Stones
06.2024 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Improved product quality with thorough inspection and adjustment of machine settings.
  • Trained new employees on proper machine operation, ensuring following properly to company standards and safety guidelines.
  • Suggested specific ideas for process, productivity and safety improvements.

Pizza Maker

Pizza Pizza
09.2023 - 02.2024
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or under cooking.
  • Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.

Food Service Worker

Tim Hortons
09.2022 - 12.2022
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Learned other teammates' work tasks to train as backup.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Enhanced team efficiency with streamlined food preparation processes.

Education

High School Diploma -

Nova Scotia Community College
Dartmouth, NS
05-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Payment processing
  • Order processing
  • Team development
  • Documentation
  • Time Management
  • Knife Skills
  • Heavy Lifting Materials

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Certification

WHIMS,

OSHA

Timeline

Customer Service Representative

Proxi Mobile
09.2024 - Current

Machine Operator

Jade Stones
06.2024 - Current

Pizza Maker

Pizza Pizza
09.2023 - 02.2024

Food Service Worker

Tim Hortons
09.2022 - 12.2022

High School Diploma -

Nova Scotia Community College

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HARJOT SINGH HUNDAL