Harjot Singh
Winnipeg
Summary
Dynamic Customer Service Representative with a proven track record at Circle K, enhancing customer satisfaction through effective communication and problem resolution. Skilled in product promotion and upselling techniques, I consistently identified opportunities to maximize revenue while providing exceptional service. Committed to delivering accurate information and fostering team collaboration.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Circle K
Winnipeg
12.2023 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided accurate information about products and services to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided top quality control and eliminated downtime to maximize revenue.
- Identified opportunities for upselling additional products or services based on customer needs.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
Diploma - Client Service Specialist
Manitoba Institute of Trades And Technology
Winnipeg, None07-2023
Skills
- Product promotion
- Order processing
- Inventory management
- Upselling techniques
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Staff training
- Customer service
- Product knowledge
Timeline
Customer Service Representative
Circle K
12.2023 - Current
Diploma - Client Service Specialist
Manitoba Institute of Trades And Technology