Amandeep Kaur
Surrey,BC
Summary
Accomplished Assistant Store Manager with a proven track record at 7-eleven, excelling in staff supervision and customer engagement. Demonstrated ability to enhance sales and team performance through effective problem-solving and leadership. Skilled in hiring, training, and fostering a collaborative work environment, significantly improving customer experience and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
7-eleven
02.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Customer Service Specialist
Walmart
03.2019 - 04.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Senior Sales Associate
7-eleven
03.2017 - 02.2020
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
Education
Business Management Diploma
Douglas College
New Westminster, BC01-2019
Bachelor of Commerce -
Panjab University
India01-2016
Skills
- Problem-solving
- Staff supervision
- Employee scheduling
- Hiring and training
- Customer experience
- Customer service and engagement
- Team building and leadership
Languages
English
Hindi
Punjabi
License
Have a valid Class 5 Drivers License
Timeline
Assistant Store Manager
7-eleven
02.2020 - Current
Customer Service Specialist
Walmart
03.2019 - 04.2021
Senior Sales Associate
7-eleven
03.2017 - 02.2020
Business Management Diploma
Douglas College
Bachelor of Commerce -
Panjab University
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