Harjot Singh
Brampton,ON
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and streamlining operations at Pure Punjabi and in Chatime. Leveraged problem-solving abilities and Microsoft Outlook proficiency to resolve issues efficiently, boosting customer experience. Skilled in active listening and complaint handling, consistently achieving positive outcomes in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Pure Punjabi
05.2024 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Cashier
Chatime
11.2023 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
BBA - Office Administration
Saint Clair College
Brampton, Canada08.2025
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Customer Relations
- Problem Resolution
- Complaint Handling
- Critical Thinking
- Customer satisfaction measurement
- Microsoft Outlook
- Payment Processing
- Product Knowledge
Languages
English
Punjabi
Availabilty - Monday, Tuesday, Thursday, Saturday, Sunday
Part-time
Timeline
Customer Service Representative
Pure Punjabi
05.2024 - Current
Customer Service Cashier
Chatime
11.2023 - 04.2024
BBA - Office Administration
Saint Clair College
Similar Profiles
Inderbir singhInderbir singh
OPERATION INCHARGE at GROUP OF RESTAURANTS (PURE PUNJABI)OPERATION INCHARGE at GROUP OF RESTAURANTS (PURE PUNJABI)
Navdeep KaurNavdeep Kaur
Food Server at Pure Punjabi Sweets and RestaurantFood Server at Pure Punjabi Sweets and Restaurant
Gaurav Gaurav null
Cook's Assistant at Pure Punjabi Sweets And RestaurantCook's Assistant at Pure Punjabi Sweets And Restaurant
Mandeep KaurMandeep Kaur
Shipper/ Receiver Coordinator at KG-PackagingShipper/ Receiver Coordinator at KG-Packaging
Sushila Thapaliya MainaliSushila Thapaliya Mainali
Old Age Home Support Worker at Rise and shine communityOld Age Home Support Worker at Rise and shine community