Harjot Singh
Port Coquitlam,BC
Summary
Hardworking Train Conductor offering 4+ years of related experience and strong desire to make positive impact on business operations through skilled service and knowledgeable leadership. Talented communicator, organizer and problem-solver. Desiring fast-paced position at CPKC.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Qualified Train Conductor- P3
Canadian Pacific Kansas City Railway
Port Coquitlam, BC
08.2022 - Current
- Worked in either train or yard service
- Carry out specific instructions detailing a train's route and specific movements
- Handle the switching of cars, including coupling and uncoupling cars, and can lift out coupling device
- Observe, interpret, and relay signals and other indications affecting movement of train
- Signal crew members for movement of the engine or train using specific signals, or radio to indicate when to start, stop, back-up, set or release air brakes
- Provide flag protection and relays signals to trains in an emergency, as stipulated in the operating rules
- Move on and off moving or stationary equipment while train is performing industrial, station, or yard switching
- Ride moving car by hanging onto grab irons or ladder, sometimes for extended periods of time
- Fill out forms including train orders and switch lists and prepares required clear and legible reports
- Work irregular hours, including holidays, weekends, days, and nights and for periods of time.
- Made public announcements on routes and delays.
- Communicated with train dispatchers to obtain and adjust directions.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
General Manager
Holiday Inn Express
Golden, BC
01.2022 - 08.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Staff of over 40 people and three department managers worked under my supervision.
- Investigating guest and staff complaints then taking actions accordingly.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Created and managed accurate occupancy forecasts and budgets.
- Trained, coached and mentored staff to support smooth adoption of new opera program.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Front Desk Agent
Walnut Beach Resort
Osoyoos, BC
09.2021 - 12.2021
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check in process
- Posted charges, updated accounts, and issued bills to departing guests
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns
- Responded to inquiries and room requests made online, by phone or email
- Drafted and maintained incident reports, daily activity logs and other documents requested by management
- Stayed current on local attractions and special events to help guests with entertainment options
Graveyard House person
Watermark Beach Resort
Osoyoos, BC
05.2021 - 12.2021
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Washed and polished glass windows and doors to keep entryways clear and professional
- Organized supplies for use based on expected customer needs
- Cleaned and sanitized bathrooms, replacing towels and toiletries
- Monitored, inspected, and identified external facility or building areas requiring maintenance or repair
- Gathered and sorted trash and recyclables to support sustainable practices
Assistant Manager
A&W Restaurant
Osoyoos, BC
07.2018 - 12.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 32 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Analyzed daily sales figures and developed strategies to increase sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed staff schedules and maintained adequate coverage for all shifts.
Front Desk Night Auditor
Holiday Inn, Osoyoos
BC
05.2019 - 01.2020
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Schedule guest wake-up calls and reservations for the following day
- Verify that all EOD work has been performed by other departments
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Run EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts
- Facilitate the deposit of guests' valuables in hotel safe
- Ran daily, weekly and monthly reports to close day and meet objectives.
Senior Sales Associate
7-Eleven
Osoyoos, BC
07.2018 - 11.2018
- Provided prompt, efficient, and courteous guest service and helped them locate items
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Completed all points of sale opening and closing procedures, including counting the contents of thecash register.
Production Worker
Magna International Inc
Brampton, ON
09.2017 - 06.2018
- Reviewed blueprints and dimensional specifications to determine allowable component allowances, selecting appropriate tools and machinery for processing accordingly
- Interpreted diagrams and work orders for finished auto spare products, calibrating machines, and developing processing protocols for efficient processing of raw materials
- Cleaned mill equipment by hand and using air compressors and power washers, observing preventive maintenance procedures before use and readying for next shift before departure
- Collected raw material dust, shavings and production debris from production floor and removed to designated area for safe disposal
- Monitored machine output to verify achievement of technical specifications, adjusting to improve consistency, discarding low quality output and alerting machine specialists of functional issues
- Monitored machine output to verify achievement of technical specifications, adjusting to improveconsistency, discarding low quality output and alerting machine specialists of functional issues.
Forklift Driver
Canadian Tire Distribution Centre
Mississauga, ON
03.2016 - 09.2017
- Load, unload, pack, and unpack materials
- Label and sort incoming and outgoing shipments
- Relocate items within the warehouse or factory
- Operate a forklift, winch, or other machinery used for transporting or shipping materials
- Track inventory of incoming and outgoing items
- Carefully handle and dispose of hazardous waste materials whenever necessary
Forklift Operator/Production Worker
DB Schenker
Brampton, ON
03.2016 - 09.2017
- Unload materials and merchandise from incoming vehicles and stack them to assigned places
- Locate and move stock of products to pallets or crates for storage or shipment
- Identify damages and report shortages or quality deficiencies
- Transport raw materials to production workstations
- Inspect machinery to determine the need for repairs and guarantee safety by performing regular maintenance
- Keep updated records of inventory and activity logs
- Comply with company policies and legal guidelines
- Help maintain a safe and orderly environment of the facilities
Volunteer Coordinator
Red Cross Society
Chandigarh, India
04.2015 - 03.2016
- Designed and assembled monthly newsletter that helped to avoid miscommunication within the members of the organization
- Assisted with answering phone calls or act as companion escort for patients when requested by the nursing department to help improve efficiency in their work
- Helped create brochures to publicize various events of the organization to attract people towards it that resulted in organizational growth
- CERTIFICATIONS AND TRAINING
- Integrated Accessibility Standards Regulation (IASR) October 23, 2017 Workplace Violence and Harassment Employee Training (Ontario Bill 168) October 22, 2017 Workplace Hazardous Materials Information System (WHMIS) 2015 October 22, 2017
- Occupational Health and Safety Awareness Training for Workers
- October 21, 2017
- Workplace Hazardous Materials Information System (WHMIS)
Education
Mechanical Technician
St. Lawrence College
04.2018
GHG Khalsa College, Ludhiana – High School
Gurusar Sadhar, Punjab04.2016
Skills
- Workflow Processes
- Brand Management
- Budgeting and Cost Control
- Interpersonal Communications
- Disciplinary Action and Termination
- Staff Supervision
- Policy and Procedure Adherence
- Management
- Switching cars
- Emergency Procedures
- Leading performances
- Maintaining safety
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Food safe Level 1 of the FOODSAFE Training Program
- Integrated Accessibility Standards Regulation (IASR)
- Workplace Violence and Harassment Employee Training (Ontario Bill 168)
- Workplace Hazardous Materials Information System (WHMIS)
- Occupational Health and Safety Awareness Training for Workers
Timeline
Qualified Train Conductor- P3
Canadian Pacific Kansas City Railway
08.2022 - Current
General Manager
Holiday Inn Express
01.2022 - 08.2022
Front Desk Agent
Walnut Beach Resort
09.2021 - 12.2021
Graveyard House person
Watermark Beach Resort
05.2021 - 12.2021
Front Desk Night Auditor
Holiday Inn, Osoyoos
05.2019 - 01.2020
Assistant Manager
A&W Restaurant
07.2018 - 12.2021
Senior Sales Associate
7-Eleven
07.2018 - 11.2018
Production Worker
Magna International Inc
09.2017 - 06.2018
Forklift Driver
Canadian Tire Distribution Centre
03.2016 - 09.2017
Forklift Operator/Production Worker
DB Schenker
03.2016 - 09.2017
Volunteer Coordinator
Red Cross Society
04.2015 - 03.2016
Mechanical Technician
St. Lawrence College
GHG Khalsa College, Ludhiana – High School