Harjot Singh
Port Coquitlam,BC
Summary
Hardworking Train Conductor offering 4+ years of related experience and strong desire to make positive impact on business operations through skilled service and knowledgeable leadership. Talented communicator, organizer and problem-solver. Desiring fast-paced position at CPKC.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Qualified Train Conductor- P3
Canadian Pacific Kansas City Railway
2022.08 - Current
- Worked in either train or yard service
- Carry out specific instructions detailing a train's route and specific movements
- Handle the switching of cars, including coupling and uncoupling cars, and can lift out coupling device
- Observe, interpret, and relay signals and other indications affecting movement of train
- Signal crew members for movement of the engine or train using specific signals, or radio to indicate when to start, stop, back-up, set or release air brakes
- Provide flag protection and relays signals to trains in an emergency, as stipulated in the operating rules
- Move on and off moving or stationary equipment while train is performing industrial, station, or yard switching
- Ride moving car by hanging onto grab irons or ladder, sometimes for extended periods of time
- Fill out forms including train orders and switch lists and prepares required clear and legible reports
- Work irregular hours, including holidays, weekends, days, and nights and for periods of time.
- Made public announcements on routes and delays.
- Communicated with train dispatchers to obtain and adjust directions.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
General Manager
Holiday Inn Express
2022.01 - 2022.08
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Staff of over 40 people and three department managers worked under my supervision.
- Investigating guest and staff complaints then taking actions accordingly.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Created and managed accurate occupancy forecasts and budgets.
- Trained, coached and mentored staff to support smooth adoption of new opera program.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Front Desk Agent
Walnut Beach Resort
2021.09 - 2021.12
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check in process
- Posted charges, updated accounts, and issued bills to departing guests
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns
- Responded to inquiries and room requests made online, by phone or email
- Drafted and maintained incident reports, daily activity logs and other documents requested by management
- Stayed current on local attractions and special events to help guests with entertainment options
Graveyard House person
Watermark Beach Resort
2021.05 - 2021.12
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Washed and polished glass windows and doors to keep entryways clear and professional
- Organized supplies for use based on expected customer needs
- Cleaned and sanitized bathrooms, replacing towels and toiletries
- Monitored, inspected, and identified external facility or building areas requiring maintenance or repair
- Gathered and sorted trash and recyclables to support sustainable practices
Assistant Manager
A&W Restaurant
2018.07 - 2021.12
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 32 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Analyzed daily sales figures and developed strategies to increase sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed staff schedules and maintained adequate coverage for all shifts.
Front Desk Night Auditor
Holiday Inn, Osoyoos
2019.05 - 2020.01
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Schedule guest wake-up calls and reservations for the following day
- Verify that all EOD work has been performed by other departments
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Run EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts
- Facilitate the deposit of guests' valuables in hotel safe
- Ran daily, weekly and monthly reports to close day and meet objectives.
Senior Sales Associate
7-Eleven
2018.07 - 2018.11
- Provided prompt, efficient, and courteous guest service and helped them locate items
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Completed all points of sale opening and closing procedures, including counting the contents of thecash register.
Production Worker
Magna International Inc
2017.09 - 2018.06
- Reviewed blueprints and dimensional specifications to determine allowable component allowances, selecting appropriate tools and machinery for processing accordingly
- Interpreted diagrams and work orders for finished auto spare products, calibrating machines, and developing processing protocols for efficient processing of raw materials
- Cleaned mill equipment by hand and using air compressors and power washers, observing preventive maintenance procedures before use and readying for next shift before departure
- Collected raw material dust, shavings and production debris from production floor and removed to designated area for safe disposal
- Monitored machine output to verify achievement of technical specifications, adjusting to improve consistency, discarding low quality output and alerting machine specialists of functional issues
- Monitored machine output to verify achievement of technical specifications, adjusting to improveconsistency, discarding low quality output and alerting machine specialists of functional issues.
Forklift Driver
Canadian Tire Distribution Centre
2016.03 - 2017.09
- Load, unload, pack, and unpack materials
- Label and sort incoming and outgoing shipments
- Relocate items within the warehouse or factory
- Operate a forklift, winch, or other machinery used for transporting or shipping materials
- Track inventory of incoming and outgoing items
- Carefully handle and dispose of hazardous waste materials whenever necessary
Forklift Operator/Production Worker
DB Schenker
2016.03 - 2017.09
- Unload materials and merchandise from incoming vehicles and stack them to assigned places
- Locate and move stock of products to pallets or crates for storage or shipment
- Identify damages and report shortages or quality deficiencies
- Transport raw materials to production workstations
- Inspect machinery to determine the need for repairs and guarantee safety by performing regular maintenance
- Keep updated records of inventory and activity logs
- Comply with company policies and legal guidelines
- Help maintain a safe and orderly environment of the facilities
Volunteer Coordinator
Red Cross Society
2015.04 - 2016.03
- Designed and assembled monthly newsletter that helped to avoid miscommunication within the members of the organization
- Assisted with answering phone calls or act as companion escort for patients when requested by the nursing department to help improve efficiency in their work
- Helped create brochures to publicize various events of the organization to attract people towards it that resulted in organizational growth
- CERTIFICATIONS AND TRAINING
- Integrated Accessibility Standards Regulation (IASR) October 23, 2017 Workplace Violence and Harassment Employee Training (Ontario Bill 168) October 22, 2017 Workplace Hazardous Materials Information System (WHMIS) 2015 October 22, 2017
- Occupational Health and Safety Awareness Training for Workers
- October 21, 2017
- Workplace Hazardous Materials Information System (WHMIS)
Education
Mechanical Technician
St. Lawrence College
04.2018
GHG Khalsa College, Ludhiana – High School
Gurusar Sadhar, Punjab04.2016
Skills
- Workflow Processes
- Brand Management
- Budgeting and Cost Control
- Interpersonal Communications
- Disciplinary Action and Termination
- Staff Supervision
- Policy and Procedure Adherence
- Management
- Switching cars
- Emergency Procedures
- Leading performances
- Maintaining safety
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Food safe Level 1 of the FOODSAFE Training Program
- Integrated Accessibility Standards Regulation (IASR)
- Workplace Violence and Harassment Employee Training (Ontario Bill 168)
- Workplace Hazardous Materials Information System (WHMIS)
- Occupational Health and Safety Awareness Training for Workers
Timeline
Qualified Train Conductor- P3
Canadian Pacific Kansas City Railway
2022.08 - Current
General Manager
Holiday Inn Express
2022.01 - 2022.08
Front Desk Agent
Walnut Beach Resort
2021.09 - 2021.12
Graveyard House person
Watermark Beach Resort
2021.05 - 2021.12
Front Desk Night Auditor
Holiday Inn, Osoyoos
2019.05 - 2020.01
Assistant Manager
A&W Restaurant
2018.07 - 2021.12
Senior Sales Associate
7-Eleven
2018.07 - 2018.11
Production Worker
Magna International Inc
2017.09 - 2018.06
Forklift Driver
Canadian Tire Distribution Centre
2016.03 - 2017.09
Forklift Operator/Production Worker
DB Schenker
2016.03 - 2017.09
Volunteer Coordinator
Red Cross Society
2015.04 - 2016.03
Mechanical Technician
St. Lawrence College
GHG Khalsa College, Ludhiana – High School
- Food safe Level 1 of the FOODSAFE Training Program
- Integrated Accessibility Standards Regulation (IASR)
- Workplace Violence and Harassment Employee Training (Ontario Bill 168)
- Workplace Hazardous Materials Information System (WHMIS)
- Occupational Health and Safety Awareness Training for Workers
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